Maintenance Technician (Apartment Communities)

Maintenance Technician

Bradley Company is a team of experienced and talented commercial real estate professionals. We serve the brokerage, property management, and facility maintenance needs of commercial and multi-family clients. With a company history that began in 1978, we have more than 300 professionals serving Indiana, Michigan, and Ohio. Bradley Company actively invests in our professionals and their growth. We are guided by our core values: entrepreneurial, collaborative, integrity, and champion. Our purpose is to build partnerships, improve communities and change lives.

The Maintenance Technician plays a key role in delivering prompt and professional maintenance services within our multifamily residential portfolio. Depending on business needs, this role may be assigned to a specific property or support multiple properties within a designated region. Responsibilities include addressing service requests, performing skilled repairs, preparing vacant units for turnover, and maintaining the overall appearance and safety of the property. Working closely with property managers and residents, the Maintenance Technician ensures a positive living experience by upholding high standards of care and responsiveness.

Location: This position may support one or multiple apartment communities in Fort Wayne, IN

Schedule: Monday Friday, 8:00 AM 5:00 PM ET, on-call rotation

Reports to: Maintenance Supervisor or Property Manager

Key Responsibilities

Maintenance & Repair

• Complete all assigned maintenance service requests and turnover work orders efficiently and professionally
• Perform a wide range of repairs including plumbing, electrical, HVAC troubleshooting, appliance repairs, carpentry, and general maintenance tasks
• Conduct move-in/move-out inspections, ensuring units are prepared to property standards
• Identify maintenance issues, determine necessary repairs, and complete work using proper tools and techniques
• Maintain work areas in a clean and organized condition, ensuring job sites are left tidy after each task
• Support preventative maintenance efforts for mechanical systems and equipment
• Participate in a rotating on-call schedule to respond to after-hours emergency maintenance needs
• Monitor property grounds for safety hazards, code violations, and general upkeep including landscaping, snow removal, and curb appeal tasks

Resident Services & Communication

• Provide excellent customer service by addressing resident concerns promptly, courteously, and professionally
• Collaborate with property managers to understand service priorities and ensure timely completion of maintenance tasks
• Represent the company in a professional manner during interactions with residents, vendors, and team members
• Take ownership of assigned properties, fostering a positive living environment that supports lease generation and renewals

Safety & Compliance

• Follow all company safety protocols and comply with OSHA regulations during daily work activities
• Report hazardous conditions, safety violations, or maintenance concerns to management immediately
• Utilize proper personal protective equipment (PPE) and adhere to safe work practices when operating tools or equipment
• Participate in safety meetings and contribute to a proactive safety culture

Technology & Documentation

• Utilize the company's work order system to receive, update, and close maintenance requests in real time
• Maintain accurate records of maintenance activities, including service logs, inspections, and inventory tracking
• Submit required documentation, including photos or service notes, in accordance with company standards
• Monitor daily work orders and prioritize tasks based on urgency and resident impact

Performs other duties and responsibilities as assigned to support business needs and contribute to team success.

Qualifications

Education & Experience

• High school diploma or equivalent required
• 2+ years of hands-on maintenance experience in multifamily or residential property management preferred
• Valid driver's license and acceptable driving record required
• EPA Section 608 HVAC Certification preferred

Skills & Competencies

• Technical knowledge of residential building systems, repair techniques, and preventative maintenance practices
• Proficient in rental unit turnovers and skilled in diagnosing and repairing HVAC, plumbing, appliance, and electrical issues with strong troubleshooting and problem-solving abilities
• Ability to read and interpret blueprints, schematics, and technical manuals
• Strong communication and customer service skills, with the ability to interact professionally with residents, vendors, and colleagues
• Comfortable working independently and managing time effectively
• Dependable, responsive, and able to adapt to changing priorities and urgent needs
• Basic computer skills for using work order systems, email, and mobile apps
• Physically able to lift and move items up to 50 lbs