IT Specialist

Information Technology SpecialistJoin a company where you can make a difference from day one and help make the world a better and safer place. ARL Bio Pharma provides analytical and microbiological testing for the pharmaceutical industry and is the most respected name in our industry. Our laboratory works with pharmaceutical companies, compounding and hospital pharmacies, drug manufacturers, and raw material suppliers bringing excellence to pharmaceutical sciences and making pharmaceuticals safer. Our Information Technology Team plays a key and pivotal role in everything we do. Join a tight-knit, collaborative team and make a difference! The IT Specialist provides user support and customer service on company-supported computer applications and platforms and troubleshoots problems and advises on the appropriate action, adheres to and supports company cyber security policies and participates in the creation and completion of IT related projects. The position is a full-time position, and hours of work and days are Monday through Friday, 8:00 a.m. to 5 p.m. This position may regularly require long hours and frequent weekend work.Some highlights...Great benefits. 100% paid by the companyExcellent work/life balanceFantastic work environment401K retirement with company matchFree lunch every dayThis is a safety sensitive position... as defined by state and federal laws that will require repairing, maintaining or monitoring the performance or operation of any safety equipment, laboratory equipment, machinery, laboratory process, or manufacturing process, the malfunction or disruption of which could result in injury or property damage. As a "safety sensitive" classification, you will be subject to drug and alcohol testing, including random testing. Marijuana is one of the substances included in the drug panel screening. Possession of a medical marijuana license will not excuse you from the testing process, or the consequences of testing positive for marijuana.Essential functions...Respond to requests for technical assistance in person, via phone, electronicallyDiagnose and resolve technical hardware and software issuesResearch questions using available information resourcesAdvise the user on appropriate actionAdminister help desk softwareIdentify and escalate situations requiring urgent attentionTrack and route problems and requests and document resolutionsActively participates in IT related projects that fall outside the scope of help desk ticketsInform management of recurring problemsStay current with system information, changes, and updatesPosition requirements...CompTIA A+ certified preferredCisco CCNA or CompTIA Net+ preferredCompTIA Security+ or similar preferredWorking knowledge of fundamental operations of relevant software, hardware, and other equipmentKnowledge and experience of customer service practicesRelated experience and training in troubleshooting and providing help desk supportEffective oral and written communication skillsWork environment...This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.Physical demands...The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.AAP/EEO statement ARL Bio Pharma, Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, gender identity, national origin, disability, veteran status, genetics or any other characteristic protected by state, federal, or local law. ARL Bio Pharma, Inc. expressly prohibits any form of workplace harassment based on race, color, creed, religion, gender, age, sexual orientation, gender identity, national origin, disability, veteran status, genetics or any other characteristic protected by state, federal, or local law. Improper interference with the ability of ARL Bio Pharma, Inc. employees to perform their job duties may result in discipline up to and including discharge. Further, the company takes affirmative action to ensure that applicants and employees are treated without regard to any of these characteristics.