Customer Service Non-Licensed/Enrollment

Call Center RepresentativeOur Call Center client located in Blue Bell is looking for professionals interested in assisting with Affordable Care Act and/or seasonal open enrollment.Salary: $18 (non licensed) to $20 (newly licensed-no cost to you) per hourLocation: Blue Bell, In officeHours/Schedule: Options available - 8am to 11pm are the call center hours, some weekend and remote work (limited)Duration: 5 to 10 months could extend or convert to client payrollBenefits: Self paid through agency and once converted to client payrollBonus: Option to become a licensed agent - training materials, instruction, exam and reciprocal licenses paid for by company - salary would bump to $20 once licensed received from the state. Details - no out of pocket costs to you:Client pays for study materials ($300)You put in 20-40 hours of study time on your own - 1-2 weeksPaid 1 day class 8 hours (you get $80 for the day) with instructor to offer test taking tips and review material; fist come first serve June 17June 30July 7Schedule and pay for the state licensing exam ($55 savings)If you pass, they cover cost of reciprocal licenses ($50 to $200 per state)If you don't pass, you may be considered for a non-licensed role:Responsibilities: Answer inbound calls and emails - Update and document all information in CRM system - Educate customers on various plans, if licensed only - Follow up on questions or transfer to a licensed agent - Escalate calls or situations that require immediate attention - Highly detailed oriented - Excellent communication skills - Able to handle large volume of calls in a fast-paced environment - Punctual with excellent attendance - Flexible with hours - Quick to learn new software packages - Team player/collaborative - Empathetic demeanor