Product Sales Support Admin

We’re excited about your interest in pursuing the next step in your career with US Foods! Your continuous growth and development is critical to our success. US Foods is committed to working with and providing reasonable accommodation to individuals with disabilities. If reasonable accommodation is needed to participate in the interview process or to perform essential job functions, please contact our US Foods Application Accommodation Line at View phone number on click.appcast.io. You will be prompted to leave a message. Please state the specifics of the assistance needed and your contact information. A member of our HR department will return your call within two business days. NOTE: Before you begin your internal job search, please review the criteria you will need to start the process. BASIC PURPOSE Supports division sales by addressing and resolving Territory Manager (TM), District Sales Manager (DSM), Chain Account Manager, Healthcare Manager and Major Account Manager questions and requests in a timely manner while utilizing detailed knowledge of U.S. Foods products, systems and tools. Primary liaison between Area or Distribution Centers (DCs) Sales, Buyers, and Category Management as it relates to customer resolution activities. Works closely with the division departments, particularly purchasing and category management, to support efforts with vendors and suppliers to communicate important information. $25 - 28/hour Schedule Monday - Friday 8AM - 5PM Benefits Day One ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Act as the central point of contact for Area hub and market DCs for all internal sales inquiries related to product, specifications, availability, scheduling, and substitutions. 2. Resolve external customer and internal sales questions in a timely manner, typically by phone, email, text or other necessary means either by determining answer on own or escalating to appropriate division / regional resources or external vendors, as required. 3. Become subject matter expert in US Foods systems and tools to quickly and accurately answer inquiries including, but not limited to Prism, SmartDock, PIM/EPS. 4. Execute sample policy to obtain samples for customers and/or Territory Managers 5. Develop and maintain current knowledge and resources to be able to answer questions regarding, but not limited to product availability, delivery schedule, broker contact and line information, product information and specification, product selection and substitutes. 6. Prioritize requests based on urgency and customer status. 7. Develop broker and vendor contacts along with using internal resource pool to independently address and follow up on sales inquiries. 8. Develop product category knowledge in order to suggest substitute product when necessary. SUPERVISION None QUALIFICATIONS Education/Training: Food Service Distribution, food service supply chain, or customer service experience preferred. Related Experience: Minimum 2 years of purchasing, merchandising, sales or customer service experience is required, preferably in a foodservice distribution environment. Previous US. Foods experience preferred. PRISM skills preferred. Knowledge/Skills/Abilities: Must be proficient in the use of Microsoft Office especially Microsoft Word and Excel. Must be extremely organized, analytical and possess highly developed written/oral communication and interpersonal skills. Must be external and internal customer service focused. Ability to research, escalate and follow up on inquires with a great sense of urgency including times when that communication requires input from internal resources not located in the same building. Must have the ability to overcome objections and obstacles with a solution based attitude. Physical Requirements: NA Grade: N11 Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds). The expected base rate for this role is between $24 - $34 ***EOE – Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status*** This site is ONLY for Associates of US Foods that are currently on a Leave of Absence. If you are NOT an Associate of US Foods on Leave - please visit our career site. If you are NOT an Associate at US Foods your application will automatically be declined. External Career Site Here is a listing of all of current Job Postings that are posted both externally AND internally. Please note, once you apply to an opportunity, you will immediately receive another task to complete the Internal Application questions. The answers to those questions will be routed to your Manager for review and approval. You will not be considered an applicant until the recruiter receives approval from your current manager.