Float-Medical Assistant

Job Description Summary

The Medical Assistant is responsible for supporting the Specialties and Same Day Care/Urgent Care practice with overall responsibility for maintaining efficiency of patient flow. The areas include but are not limited to Same Day Care/Urgent Care, Dermatology, Rheumatology, Pulmonary, Nephrology, Gastroenterology, Infectious Disease and Podiatry. Some providers practice in either Norwell or Quincy. Clinical duties include but are not limited to maintaining universal precautions; rooming patients, taking necessary vital signs and measurements, perform phlebotomy as needed, administering vaccines, and providing support during procedures. He/She will be responsible for answering practice education, counseling and performing various testing and screenings. The Medical Assistant will also be responsible for maintaining patients’ rooms, setting up and stocking, as appropriate as well as ordering and tracking supplies for the practice. Administrative responsibilities will include, without limitation, all generally accepted office responsibilities, making appointments, filing, answering phones, preparing correspondence, preparing patient charts, obtaining referrals and paperwork from referring physician offices.

Job Description

ESSENTIAL FUNCTIONS

1 - Greets patients coming in for appointments in a professional manner and escorts them into patient exam rooms.

2 - Assist with varied procedures within the practice including both routine and non-routine (complex) procedures as directed and under the supervision of the MD, NP, or PA. (The extent and complexity of procedures will be practice specific and need to have documentation of why considered complex).

a - Provide a variety of services including: assisting physicians in all minor procedures and wound care as requested.

b - act as a chaperone when needed

3 - Takes vital signs and documents accordingly.

4 - Assists administrative team in greeting patients, scheduling appointments, processing orders, collecting encounter forms and answering telephones.

5 - Assists with determining reason for visit or phone call, flags for immediate responses, takes messages appropriately and notifies appropriate medical staff.

6 - Responsible for coordination of room rotations.

a - Assists with varied procedures, as directed and under the supervision of the MD, NP or PA

9 - Assists with receiving test results for physicians and calling patient with follow up of labs and tests under direction of physician/nurse practitioner.

10 - Cleans instruments and equipment following infection control guidelines.

11 - Maintains sterilizer competencies.

12 - Maintains excellent customer service and fosters an environment of optimal patient care

a - Communicate critical patient information to the nurse and/or provider.

b - Act in a professional manner at all times

c - Maintain a positive attitude at all times, creating a collaborative and team oriented environment

13 - Ensures appropriate communication in changes in schedule with physicians, nurse practitioners, physician assistants, staff and patients.

a - Verifies schedule at end of clinic and gives to Nurse Leader.

b - Assists Nursing Supervisor with completing weekly MA schedules

c - Participate in daily huddles, attend 75% of scheduled staff meetings and attend workflow/other meetings as needed.

14 - Cross-trains to assist in covering the front desk team when needed. Duties include: patient check in/out, answering any questions that patient may have, and other related administrative tasks.

a - Efficiently manages email communications in a timely manner, uses appropriately and remains current with division/organizational communications.

b - Is proficient in the use of all computer applications

15 - Percept new employees using the established check off sheet reviewing departmental protocols, policies and workflow.

a - serve as a role model/mentor providing support, training and sharing of knowledge including explaining and monitoring new workflows and policies

16 - Commits to two sessions of our annual flu clinics

17 - Safety Awareness – Fosters a “Culture of Safety” through personal ownership and commitment to a safe environment

a -Demonstrates required office and clinical equipment competencies necessary to successfully perform this role
b -Verifies patient identification according to policy prior to administration of care and/or procedures.
c -Complies with the current CDC hand hygiene guidelines through proper hand-washing.
d - Adheres to universal precautions and makes appropriate use of personal protective equipment at all times.

e - Appropriately disposes of hazardous materials

f - Utilizes proper body mechanics when performing all aspects of the job

g - Follows appropriate chain of communication/command.

18 - Other duties as required

19 - Works the required weekend (One weekend shift/month) and 1 holiday per year

JOB REQUIREMENTS

Minimum Education - Preferred

High School Diploma or equivalent preferred

Completion of a Medical Assistant program preferred. 

Minimum Work Experience

Experience in a clinical setting preferred

L​icense/Certifications

BLS - Basic Life Support required

CMA - Certified Medical Assistant certificate preferred

Required additional Knowledge and Abilities

Exceptional interpersonal, communication, and customer service skills
Strong clinical and judgment skills are essential.
Good organizational and prioritization skills
Ability to work successfully as a team player.
Demonstrated knowledge of varied medical procedures

Extensive knowledge of anatomy, physiology and English grammar.

Ability to react calmly and effectively in emergency situations.

Ability to read, understand and respond to detailed oral and written instructions; communicate clearly. 

Able to both lead and take direction from Nursing Supervisor.

Employee must demonstrate computer proficiency through efficient use of the electronic medical record; telephone communications; e-mail; and other computer software as required.

EPIC EHR