Insurance Agency Customer Service Representative

Benefits: Bonus based on performance Competitive salary Employee discounts Opportunity for advancement Paid time off Training & development American Family Insurance Agency in Phoenix, Arizona Benefits/Perks $20.00-$28.00 hourly based on experience, plus commission and bonus Paid training Paid Holidays, Paid Sick Leave, 2 Weeks paid Vacation Group Health and Dental Benefits Available Work from Home or the Office location after training is completed Annual Bonus and 100% Paid Commissions on all sales Super Friendly and Awesome Co-workers and Boss Job Summary The Customer Service Representative provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency service goals. Responsibilities Provides personalized, professional customer service experiences by building trust and developing strong customer relationships Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures Drives customer satisfaction by following J.D. Power’s best practices: Personal Insurance Review, rate revision notification, and claims process Processes change to existing accounts and new business accounts Serves as a liaison on behalf of the customer between the agency and various business partners Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed. Schedules appointments with existing or prospective customers for agency employees Qualifications Must hold current and active Arizona Property and Casualty Insurance Licenses Familiarity with American Family computer systems a big plus Friendly and upbeat attitude and good problem-solving skills a must Demonstrated customer service experience Effective communication skills Experienced with PC software applications (Microsoft Office Suites, Internet Explorer) Solid knowledge and understanding of basic mathematical skills Flexible work from home options available. Compensation: $20.00 - $28.00 per hour Join Our Team. Bring Your Dreams. We are looking for talented, motivated individuals to join our team. Agency Staff Career Are you passionate about making a positive difference and having a meaningful impact on the lives of people in your community? We are always seeking talented, motivated individuals to join our team. This positionis a staff member working for the agency owner and is not an employee of American Family Insurance.