Quality Assurance Analyst

QA AnalystLocation: Los Angeles, CASalary: $70,400 - $78,000 per year, exemptOrganization Overview Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to California's most vulnerable individuals, with an emphasis on those transitioning from, or at risk of, homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. We implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veterans' services, and health care sectors.In short, we do good work.We have offices statewide with a staff of passionate people. While we are growing rapidly, we are also selective: We're seeking inspired, talented people who want to be effecting profound change and who have fun doing it.Department Summary The Flexible Housing Subsidy Pool (FHSP) is a supportive housing rental subsidy program of the Los Angeles County Department of Health Services (DHS), along with other governmental partners, managed-care organizations, and foundations. The goal of the FHSP is to secure quality affordable housing for extremely vulnerable Angelenos. Brilliant Corners, the central coordinating community-based partner for FHSP, works to secure a broad range of housing options, including individual apartments, blocks of units, and entire buildings. Brilliant Corners identifies and secures units Countywide, provides move-in assistance and rental subsidy disbursements, coordinates with case managers, and assists with neighborhood relations.Position Summary: The QA Analyst supports the implementation of quality assurance efforts that ensure the integrity, effectiveness, and continuous improvement of The Flexible Housing Subsidy Pool (FHSP) programs at Brilliant Corners. The QA Analyst will collaborate closely with program teams, support teams and leadership to gather insights, analyze data, monitor performance and ensure data quality across programs. This role requires a strong understanding of housing programs, experience with data systems, and the ability to identify and support data solutions that improve service delivery.Position ResponsibilitiesSupport Internal and External Requests: Act as a resource for funder and internal program teams by responding to data requests, providing support around QA-level data, and ensuring accurate reporting.Generate Reports: Produce regular reports on client data, program metrics, and performance outcomes to support internal teams, funders, and other stakeholders. Ensure that all reports meet the required standards for accuracy and completeness.Data Monitoring & Analysis: Assist program teams by analyzing data for trends and insights that could help improve service delivery. Provide data-driven recommendations for enhancing programs based on QA-level findings.Assist in Quality Control: Support the quality assurance efforts by reviewing data for accuracy, completeness, and consistency, providing feedback on discrepancies, and helping resolve issues.Audit and Compliance Support: Support ongoing contract compliance by ensuring the maintenance of records, monitoring caseload and invoicing data, and preparing reports for audits and internal reviews. This role plays a key part in supporting data integrity and meeting funder requirements year-round.Collaboration and Training Support: Collaborate with other teams such as Program Teams, Operations, Learning and Development, and Data & Technology teams to support quality control. Provide training and resources on data entry, reporting processes, and best practices to ensure accurate and consistent data collection. Coordinate meetings and follow-up to support clear communication. Work closely with program managers, funders, and internal stakeholders to ensure reporting needs are met and data is timely, accurate, and actionable. Brilliant Corners