Clinical Assistant-.9 FTE

Clinic Assistant

Osceola Medical Center is committed to implementing behavior standards as a foundation for how we hire, develop, and retain our team members. By intentionally selecting candidates whose values and behaviors align with these standards, we ensure that our mission is lived out every day, creating an environment where patients feel valued, respected, and confident that OMC is the place for all their healthcare needs.

The clinic assistant will be responsible for helping to improve the quality of care that we provide to every patient. Much of one's time will be spent working directly with patients. The clinic assistant will obtain accurate patient information, educate patients on clinical procedures/medications/immunizations, and provide exceptional customer service.

To be successful, a clinic assistant needs to be proactive about providing patients with high-quality care. They must have extensive medical knowledge and advanced computer skills. The clinic assistant should also be personable and have strong communication skills to ensure that patients have the information they need while waiting to be seen by our clinician team.

Schedule: Monday 10am-7pm, Tuesday 8am-5pm (Scandia), Wednesday 8am-5pm, Thursday OFF, Friday 7am-4pm (Scandia)

Qualifications: BLS certification, clinical experience preferred. Holds current certification and/or license in CMA, CCMA, RMA, EMT*, LPN*, CNA*

*Wisconsin License if working at Osceola Location and Minnesota if working at Scandia location.

Education: High school diploma. Graduate from an accredited medical assistant program, practical nursing degree program, EMT certification, CNA certification.

Responsibilities include:

• Perform pre-visit planning/prepping for patient visits
• Assist clinicians with administering patient care
• Prepare patients for clinicians' examination, obtaining vital signs and other physical measurements, recording accurately in the electronic medical record (EMR) system
• Educating patients and families as deemed necessary
• Tracks orders, test results, and phone messages for each clinician to appropriate sites both incoming and outgoing
• Documents all interactions with patients and clinicians when medical direction is given
• Oversees equipment inventory for each clinician
• Assist clinician during procedures and processing specimens to lab
• Clean and sanitize clinic instruments per clinic protocol
• Administer and document medications and immunizations per clinic protocols
• Maintain clean and organized work areas, exam rooms, and treatment rooms
• Assist in medication refills as needed per protocol
• Assist in prior authorization for medications and medical equipment as needed
• Adhere to clinic and departmental procedures and protocols
• Adhere to HIPAA compliance
• Perform additional duties as assigned
• Specialty specific: Facilitates as a liaison with Specialist's main site. Sets up surgery orders for Specialists doing surgery at OMC and coordinates with other facilities when needed. Scribing as needed per specialty. Tonopen and dilated eye exam. Allergy injections and immunotherapy testing.

Knowledge, Skills, and Abilities:

• Demonstrates positive verbal communication and listening skills with internal and external customers
• Ability to work independently with minimal instruction
• Knowledge of medical terminology and general patient care skills
• Maintain up-to-date knowledge and skill in professional, clinic, and system areas
• Demonstrates flexibility in performing additional responsibilities to contribute to the improvements in patient care and the functioning of the clinic and other support areas
• Assists with the updating of current and development of new procedures as appropriate
• Knowledge of PC, use of office equipment, Windows, Microsoft Office, Teams, & EMR
• Performs other duties as assigned

Physical Requirements for the Role:

• Sit, stand, or walk, while paying close attention to detail and continual use of equipment in the carrying out direct patient care and related activities.
• Lift from waist to shoulder up to 25 pounds occasionally, and up to 50 pounds rarely.
• Carry up to 20 pounds frequently and up to 50 pounds occasionally. Push and pull up to 20 pounds frequently and up to 50 pounds occasionally.
• Bend the trunk up to 20 degrees or greater and twist occasionally for patient cares.
• Squat and kneel occasionally. Reach to shoulder height occasionally, and above shoulder height rarely. Pinch and grip with various forces, and use bimanual dexterity occasionally.
• Use visual and auditory acuity frequently.
• Repetitive motion of upper body required for extended use of computer.
• Communicate via spoken, written or electronic word with patients and family, staff, pharmacies, third party payors and other outside agencies on a frequent basis.

Work Environment: The clinic department is kept secure by limited badge entry and alarm system. Potential for exposure to infectious patients or materials, hazardous or toxic substances such as cleaning solutions and potential for needle sticks.

Behavior-Based Leadership Expectations: Successful candidates will:

• Treat every patient, visitor, and team member with dignity and respect
• Take ownership of their actions and follow through on commitments
• Adapt positively to change and support new initiatives
• Contribute to a culture of trust, collaboration, and accountability
• Consistently act in ways that support OMC's mission and values

Why Join OMC? At OMC, we don't just hire for skills—we hire for behaviors that align with our mission. We invest in team members who are committed to making a meaningful difference in the lives of our patients and in the communities we serve.

Osceola Medical Center is an equal opportunity employer and is committed to creating an inclusive environment for all employees.