IT Support Staff

Job Description

Job Description

IT Support Staff:

Since its establishment, TAWA Services, Inc. has been committed to providing exceptional service and support to the diverse Asian American communities. Leveraging our extensive network and global resources, we ensure timely and efficient delivery of quality goods across the United States. Our dedication to excellence and community underscores the vital role of service in enhancing everyday life. TAWA Services, Inc. invites you to be a part of our mission and team!

Summary: 

As an IT Support Staff, you will play a crucial role in supporting the daily operations of our organization's information technology systems. You will assist in troubleshooting technical issues, maintaining hardware and software, and providing general IT support to staff members. The ideal candidate should have a strong understanding of computer systems, networking, and software applications, along with excellent problem-solving and communication skills.

Responsibilities:

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Troubleshoot and resolve hardware, software, and network-related problems.
• Collaborate with the IT team to identify and implement solutions to improve system performance and efficiency.
• Assist in managing and maintaining the organization's network infrastructure, including switches, routers, and firewalls.
• Set up user accounts and permissions, ensuring proper access controls and security measures.
• Conduct regular backups and ensure data integrity.
• Assist in the procurement and inventory management of IT equipment and software licenses.
• Train and educate staff members on basic computer operations and software applications.
• Stay up to date with emerging technologies and industry trends, and recommend potential improvements to enhance IT systems and processes.
• Document technical procedures, configurations, and troubleshooting steps.
• Perform other duties as assigned by management.

Qualification:

• An Associate degree in Information Technology, Computer Science, or a related field is required. A Bachelor's degree is preferred.
• Proven experience in providing IT support and troubleshooting in a professional environment.
• Professional certifications (such as CompTIA A+, Microsoft Certified Professional, etc.) are a plus.
• Familiarity with common hardware components, printers, and peripherals.
• Knowledge of operating systems (Windows, iOS, Android), productivity applications (Microsoft Office), and popular software applications.
• Excellent troubleshooting skills for hardware and software issues.
• Excellent verbal and written communication skills to explain technical concepts to non-technical users.
• Strong attention to detail and problem-solving skills.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Bilingual proficiency in English/Mandarin is preferred.
• Authorized to work in the United States without sponsorship.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• This job may require standing or walking for extended periods of time, lifting up to 50 pounds, and performing repetitive motions.

Working Conditions: 

• Ability to work effectively in a technical environment, handling various hardware and software tools.

Position Details:

• Employment Type: Full Time
• Location: 95 Caven Point Rd., Jersey City, NJ 07305
• Travel: 20%

Benefits: 

• Medical, Dental, Vision, and Life Insurance. 
• 401 (k) Retirement Saving Plan with 4% Company Match.
• Long-Term Services Award. 
• Employee Discount. 
• Paid Time Off.

Compensation:

The pay range for this job starts at $25–$30 per hour. This is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) the responsibilities of the job, your education, skills, qualifications, experience, and location.

Beware of Job Scams:

We prioritize applicant safety at TAWA Services, Inc. Please exercise caution during your job search. Be wary of unsolicited offers, requests for personal information or upfront payments, poorly written job descriptions, unrealistic promises, and unprofessional communication. Research employers, verify job postings, and trust your instincts. Report any suspicious activity. For helpful guidance on identifying job scams, visit this link provided by the Indeed website: -advice/finding-a-job/job-scams

Disclaimer:

Our goal is to be a recognized leader in the industry while providing a great workplace for employees. Please note the job descriptions are intended to describe the general nature and level of work being performed by people assigned to the position. They do not cover all the details of skills, duties, or responsibilities required for the positions. Thus, they are not to be construed as an exhaustive list of all skills, duties, and responsibilities required for personnel. All personnel may be required to perform duties outside of their normal responsibilities as instructed by management. Skills, duties and responsibilities may change at any time with or without notice. We are an E.E.O. employer.