Guest Relations Associate
Indiana University Health System
Hours are 40 hrs/wk: Scheduling for this position is primarily day time hours M-F, but could occasionally include evenings/ weekends. Hours of Operation are: Monday to Friday, 7:00 AM to 7:00 PM Saturday, 8:00 AM to 2:00 PM Sunday, 9:00 AM to 1:00 PM Location: Ball Memorial Hospital Job Summary: Sets the tone for an exceptional experience by welcoming all guests to our organization in a friendly, helpful manner. Serves as an information resource by answering questions, providing accurate up-to-date information and giving directions to areas within the hospital and any adjoining medical facilities. Responsible for being a culture champion by embracing and demonstrating the mission and vision of the organization. Requires a concierge level customer service attitude. Key Responsibilities: Excellent Customer Service Clear Communication Basic Computer skills Transporting patient and family members to destinations throughout the hospital in a wheelchair Must have: Ability to provide wheelchair assistance for individuals of various sizes is essential Customer Service experience High School Diploma/GED required. Previous concierge level customer service experience preferred. Previous healthcare experience involving patient/public contact preferred. #J-18808-Ljbffr
Vacancy posted 3 days ago
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