Service Advisor

Experienced Automotive Service Advisor Ready for More Than Just Writing Repair Orders? Busam Ford in Wilmington is looking for a smart, experienced Service Advisor who knows how a great service department should operate — and wants to help lead one. We’re a family-owned Ford dealership, not a giant corporate auto group. We’re growing, investing in our operation, and working toward a brand-new dealership facility. We’re looking for an experienced Service Advisor who can become a key part of that growth. This isn't an entry-level advisor position. We want someone who understands the business. Someone who can build trust with customers, communicate confidently with technicians, recognize opportunities, keep work moving through the shop, and help create the kind of service experience that keeps customers coming back. You should be comfortable:

• Managing customers from write-up through vehicle delivery
• Clearly explaining maintenance and repair recommendations
• Building estimates and presenting needed repairs professionally
• Following up with customers and keeping them informed
• Working closely with technicians, parts, warranty, and management
• Managing multiple repair orders without losing the details
• Recognizing legitimate sales opportunities without high-pressure tactics
• Helping improve processes, CSI, productivity, and department performance
• Taking ownership when something doesn't go exactly as planned
• Being a leader in the department, regardless of the title on your business card

What We're Looking For We're looking for automotive service experience, intelligence, organization, professionalism, and drive. You don't need someone standing over your shoulder telling you what needs done next. You understand that a strong Service Advisor is part salesperson, part problem-solver, part traffic controller, and — most importantly — the customer's advocate inside the dealership. If you've been successful as a Service Advisor but feel like you've hit a ceiling where you are, we should probably talk. Why Busam Ford? Family owned. Growing. Local. We're building toward the next chapter of Busam Ford, including our future dealership facility, and we want good people who want to grow with us. You'll work with an experienced team in an environment where your ideas can actually be heard and where strong performance gets noticed. If you're an experienced Service Advisor looking for a place where you can make an impact instead of simply punching a clock, we'd like to meet you. Busam Ford 1182 W. Main St. Wilmington, OH 45177 View phone number on us.fitly.work busamford.com Come help us build what's next. We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.