Maintenance Technician 4

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!

We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is now longer a luxury, but a necessity. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. Our successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities.

If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you!


Job Summary

Under general supervision the Maintenance Tech 4 repairs and maintains the fiber and coaxial transport and distribution cable services including residential and business video, data, telephone, and security. As needed supports repair and maintenance of headend electronics and critical infrastructure equipment. Performs troubleshooting from the headend to the customer's electronic devices. Supports and mentors lower level technicians and fulfills service and installation as needed to exceed customer needs.


Responsibilities

• Provides quality internal and external customer service reflecting the Company values
• Fulfills demand maintenance and preventive maintenance by troubleshooting and repairing the transport, trunk, and distribution networks from the Master Telecommunication Center (headend) to customer's electronic devices
• Maintains a unity gain network
• Fulfills FCC-required network tests
• Serves as a mentor to other team members, providing instruction, support and direction
• Troubleshoots and repairs the distribution network from headend to customer's electronic devices
• Installs, tests and troubleshoots Company services including video, data and telephone from tap to customer electronic devices
• Represents Company to collect payments and equipment; secures appropriate customer signatures
• Uses small hand tools, power tools, meters, and other test equipment
• Participates in on-call rotation
• Use company soft tools for troubleshooting and validation of restorations
• Other tasks may be assigned, as needed to support the infrastructure and team

Qualifications

• Internal applicants must have 12 months as a Maintenance Technician III
• External applicants must have a minimum of 12-18 months' Outside Plant technical experience with BDS certification preferred
• Experience maintaining the FTTH network including fiber splicing
• High school diploma or equivalent
• Home security installation experience preferred
• Valid driver's license and driving record within Company standards.
• Ability to obtain current DOT (Department of Transportation) medical card and valid CDL (Commercial Driver's License) where applicable; must comply with all applicable DOT requirements on a continual basis
• Qualified to obtain all necessary licenses required by the state in which he/she is installing and/or servicing security services (if applicable)
• Ability to comprehend and operate appropriate testing equipment (e.g. signal level meters, ohm meters)
• Ability to communicate in person and by telephone
• Must be able to lift 75 pounds
• Must be able to distinguish various colors
• Ability to perform required job functions in various weather conditions
• Requires working at heights up to 40ft
• An "Activity Analysis" of the physical demands required to perform this job's essential functions with or without a reasonable accommodation will be provided upon request and with an offer of employment
• Must pass a physical assessment of those physical demands post offer/pre employment and if returning to work following a leave of absence, conducted at the Company's assessment vendor

At Optimum, every action and interaction we take part in, is driven by our three Guiding Principles: Do What's Right, Drive One Optimum, and Make It Happen. These aren't just words, they help us build trust, create real community, and embrace new ways of thinking. Our employees are empowered to do the right thing for our customers and co-workers and to recognize and reward these behaviors when we see them. It's all part of the bigger picture of "Be The Difference" where each employee knows they have the power to enact real change, share new ideas, and understand that learning never stops.


If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team. Together, we'll shape the future of connectivity.


All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.

Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law.


Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.