Volunteer Coordinator

Job Description

Job Description

Position Summary

The Choice Hospice Volunteer Coordinator serves as an integral part of the hospice interdisciplinary team acting as the liaison between clinical staff and volunteers, who provide services that enhance the quality of life and the patients and their families. The ideal candidate would have excellent organizational, self management, and communication skills.

As a Hospice Volunteer Coordinator, you will:

• Develop and conduct programs for recruiting, training, and retention of volunteers.

• Maintains documentation that demonstrates viable and ongoing efforts to recruit and retain volunteers.

• Provides training and orientation that is consistent with hospice industry standards and compliance with all local, state and federal laws. Maintains a written description of in-service training provided during the previous 12 months.

• Assesses and maintains documentation of volunteers skills and competencies.

• Provides guidance related specifically to individual responsibilities.

• Maintains documentation of the cost savings achieved through the use of volunteers including identification of each position occupied by a volunteer; work time spent by volunteers occupying those positions; estimating the dollar costs the Agency would have incurred if paid employees occupied the position.

• Ensures volunteers provide day-to-day administrative and/or direct patient care services in an amount that at minimum, equals 5% of the total patient care hours of all paid hospice employees and contact staff. Ensures volunteers document to prove the value of work being done for patients and families.

• Participates in the care planning process; documents on the Plan of Care (POC) for all patients receiving volunteer services; reviews and documents on the individualize POC as frequently as the patient’s condition requires but no less frequently than every 15 days.

• Collaboratively develops and maintains policies specific to the volunteer program. Develops the volunteer program in collaboration with the IDG and administration.

• Demonstrates knowledge of, and ensures compliance with, all local, state and federal laws relating to the recruitment, training & retention of volunteers.

• Establishes a public relations program to foster good working relations with the volunteers & the community.

• Promotes hospice goals, services and philosophy to ensure quality of care.

Requirements

• Hospice experience preferred, or minimum of two years experience in recruiting, training and supervising volunteers.

• Valid Driver’s License

• Valid Auto Insurance

• CPR Certification

• HomeCare HomeBase experience preferred