Automotive Service Advisor

Experienced Service Advisor

Classic Chrysler Jeep Dodge Ram of Goldsboro is looking for an Experienced Service Advisor to join our team. If you want to work in a clean and safe environment, come and see what we have to offer. We provide an excellent working environment. Come be part of a team determined to be the best in the Carolinas!

We offer:

• Paid Time Off
• Successful team approach with input from employees
• Quarterly and yearly employee appreciation events
• We offer affordable Health, Dental and Vision plans
• 401K
• A great work environment
• Paid Training
• COMING SOON! We are expanding our Sales and Service departments! We are doubling in size over the next few months! Get in at the ground level!

Responsibilities:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer to the work order
• Determine and recommend needed maintenance based on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Communicate updates with each customer a minimum of 2 times daily for drop offs
• Monitor the progress of each vehicle throughout the day, and updating customers frequently who are waiting
• Verify that the final invoice reconciles with the work performed on the repair order being as detailed as possible
• Explain all completed work and charges to customers

Requirements:

• Previous experience as a Chrysler Service Advisor or a Service Consultant is a MUST!
• Proven record of achieving exceptional Customer Satisfaction
• Above average energy level
• A desire for a long term career with a growing organization
• Personal and professional integrity
• Good knowledge of automobiles
• Positive, friendly attitude
• Must be able work Saturdays
• Valid drivers license
• Ability to maintain a positive attitude while working under pressure in a fast-paced environment.
• Fast learner
• Good written and verbal communication skills
• Team player
• Must have a clean criminal background and pass pre-employment drug screen.