HRIS Support Analyst

Job Description

ROCKCREST is seeking experienced HRIS Support Analysts to support our clients across a variety of HR technology needs. In this role, you'll partner directly with clients to provide ongoing HRIS administration, system support, configuration, troubleshooting, and optimization across leading HCM platforms.

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We are looking for professionals with hands-on experience in one or more of the following platforms: ADP Workforce Now, UKG Ready, UKG Pro, Dayforce, Paycom, Paycor, or Paylocity . The ideal candidate has strong functional HRIS knowledge and enjoys solving system challenges, improving processes, and helping organizations get more value from their HR technology.

Key Responsibilities

• Provide ongoing HRIS administration, configuration, troubleshooting, and functional support for client HCM environments.
• Partner with clients to understand business needs, resolve system challenges, and recommend system enhancements and process improvements.
• Configure, maintain, and optimize HRIS functionality across areas such as Payroll, Benefits Administration, Time & Attendance, Recruiting, Onboarding, Performance Management, Talent Management, and Reporting.
• Support system testing, data validation, configuration changes, upgrades, and ongoing optimization initiatives.
• Troubleshoot system issues, identify root causes, and implement effective solutions while maintaining data integrity.
• Deliver end-user training, documentation, and knowledge transfer to support long-term client success.
• Build strong client relationships and serve as a trusted resource for ongoing HRIS support and optimization.

Qualifications

• Hands-on experience administering, configuring, optimizing, or supporting one or more of the following platforms: ADP Workforce Now, UKG Ready, UKG Pro, Dayforce, Paycom, Paycor, or Paylocity
• Experience supporting HRIS functionality across areas such as Payroll, Benefits, Time & Attendance, Recruiting, Onboarding, Performance Management, Talent Management, and Reporting.
• Strong understanding of HR, payroll, benefits, and workforce management processes.
• Experience troubleshooting HRIS issues, configuring systems, performing testing, and supporting end users.
• Strong problem-solving, communication, and client-facing skills.
• Ability to manage multiple priorities while delivering a high level of client service. xhyhwjd
• Previous consulting experience or experience supporting multiple client environments is a plus.