Change Management Specialist

Change Management Specialist

Immediate need for a talented Change Management Specialist. This is a 12+months contract opportunity with long-term potential and is located in Seattle, WA (Onsite).

Job ID:25-80345 Pay Range: $26 - $31/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Service customers phone and email inquiries.
• Assist customers in navigating on-line platforms and all Treasury Management products utilizing the Bank's servicing tools such as emulation and co-browse.
• Assist customers with their deposit and loan questions.
• Maintain appropriate technical understanding of bank systems.
• Regularly attend trainings to support/expend knowledge base.

Key Requirements and Technology Experience:

• Key Skills: Relationship Management, Personal Banker, Treasury Management
• Associate degree, or equivalent work experience.
• Three to five years of experience in financial services industry.
• Excellent verbal, written, and interpersonal communication skills.
• Outstanding customer service and problem resolution skills.
• Proficient computer skills, especially Microsoft office applications.
• Experience with department-specific systems.
• Advanced knowledge of departmental and bank products and services.
• Preferred understanding of digital capabilities with experience in Information Technology environment.
• Knowledge of Treasury Management Products/Services with preferred experience with GTM and Operations.

Our client is a leading Banking Industry, and we are currently interviewing to fill this and other similar contract positions.