Patient Care Technician

Patient Care Technician

Are you passionate about quality and committed to excellence? Consider joining our Tidelands Health team. As our region's largest health care provider, we are also one of our area's largest employers. More than 2,500 team members at more than 70 Tidelands Health locations bring our healing mission to life each day.

The Patient Care Technician (PCT) on the Vascular Access & Infusion Services Team provides essential clinical and administrative support to the Vascular Access RNs and the Infusion Services team. This position assists with preparation and support during Vascular Access procedures; manages infusion referrals; and performs patient care tasks within the approved PCT scope of practice. The PCT contributes to safe, efficient workflow, supports CLABSI prevention initiatives, and enhances the overall patient experience.

What you will do

• Assist RNs with vascular access procedures by preparing patients and equipment for PICC and midline insertions, maintaining sterile fields in accordance with infection-prevention standards, and supporting dressing changes, securement, and site care under RN direction.
• Provide basic patient care and ensure procedural readiness by obtaining vital signs, assisting with positioning and comfort measures, setting up and maintaining vascular access equipment (including ultrasound machines, IV carts, and procedure trays), and restocking and organizing supply carts, procedure areas, and mobile kits.
• Coordinate intake and processing of infusion referrals by reviewing incoming orders for completeness (including diagnosis, labs, allergies, and treatment details), identifying and obtaining missing information from ordering offices, and accurately entering and routing referrals in the EMR to support timely scheduling.
• Support infusion workflow and patient readiness by tracking referral progress and maintaining daily workflow logs, assisting with appointment preparation (including confirming lab results, IV access needs, and pre-medication requirements), and communicating with provider offices to obtain necessary non-clinical documentation.
• Provide basic education on what to expect during vascular access or infusion procedures (within scope).
• Document patient care activities and workflow steps in the EMR in accordance with PCT guidelines, ensuring accuracy, timeliness, and completeness of records.
• Support operational and quality initiatives by assisting with data collection for key metrics (including PICC insertions, infusion turnaround times, and CLABSI prevention), and performing clerical tasks such as scanning, uploading, referral organization, and supply tracking documentation.
• Maintain a safe and compliant clinical environment by adhering to sterile technique and infection-control standards, cleaning and disinfecting ultrasound equipment, procedure carts, and work areas.
• Support CLABSI-reduction strategies and compliance with vascular access bundles.
• Report any malfunctioning equipment to Biomed or department leadership.

Education Qualifications

• High School Diploma with the completion of Medical Assistant program with certification (CMA) Required or
• High School Diploma with the completion of Nursing Assistant program with certification (CNA) Required or
• High School Diploma with the certificate received as an Emergency Medical Technician (EMT) Required or
• High School Diploma with the certificate received as an Emergency Room Technician (ERT) Required

Experience Qualifications

• A minimum of six months' work experience as an Emergency Room Technician or Emergency Medical Technician Required or
• A minimum of six months' work experience as a Certified Medical Assistant or Certified Nursing Assistant Required
• Prior experience in working in the healthcare setting with patients, families, physicians, other health care providers and customers Preferred

Licenses and Certifications

• Certified Clinical Medical Assistant - National HealthCareer Association Required or
• National Certified Medical Assistant - National Center for Competency Testing Required or
• Certified Medical Assistant - American Association of Medical Assistants Required or
• Certified Medical Assistant - American Medical Technologist Required or
• Certified Nursing Assistant - National Nurse Aide Assessment Program Required or
• Emergency Medical Technician - SC DHEC Required
• Basic Life Support Certified - American Heart Association within 30 Days Required

Physical Demand Medium Physical Demand The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a contract for employment nor a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform tasks other than those specifically presented in this description. Tidelands Health is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.