Desktop Support Tech II

Desktop Support Tech II

Corporate IT is seeking a qualified Desktop Support Technician who will be a single point of contact for end users, receiving support and maintenance within the infrastructure environment.

Responsibilities

• Deploy, diagnose, repair, maintain desktops/laptops, printers, mobile devices and other equipment to ensure optimal performance.
• Provide OS and application support for (primarily) Microsoft products and other applications as needed for the end user job functions or devices.
• Resolves internal user ticket submissions efficiently and in timely manner.
• Maintain workstation inventory and logs all service/repair activity.
• Process employee onboarding or terminations.
• Interface with other technology teams to maintain application and network infrastructure.
• Other duties as assigned.

Requirements

• Strong understanding of Azure AD, Active Directory, DHCP, TCP/IP and DNS and how it relates to desktop support.
• Strong support in Microsoft Office 365 Applications
• Ability to analyze client or server issues and evaluate results to choose the best solution and solve the problem by following proper escalation steps.
• A solid understanding of SDWAN/LAN networking
• Strong Customer Service and Communication Skills.
• Self-motivated with the ability to work quickly and independently with minimal supervision.
• Work well autonomously and in a team environment.
• Professional experience supporting Windows 11 desktop/laptops and printers.
• Ability to interact with team members in a respectful manner.
• Dependability
• Attention to detail
• Adaptability/Flexibility within a fast-paced environment

Preferred Experience

• A minimum of 2-5 years prior work experience in a fast-paced desktop support setting.
• A+ or other IT cert desired.
• Bachelor's degree in information technology or comparable work experience preferred.