Mortgage Customer Service Representative

Customer Service Representative I - Mortgage Servicing

Locations: Troy, MI or Daytona Beach, FL

Pay Rate:

• English: $17.00/hour
• Bilingual (English/Spanish): $18.50/hour

Experience Level: Entry Level

About the Opportunity

We are seeking Customer Service Representatives to join our Mortgage Servicing team. In this role, you will assist borrowers, insurance agents, and financial institutions with mortgage servicing inquiries while delivering outstanding customer service.

This is an excellent opportunity for candidates with customer service experience who are looking to build a career in the mortgage industry.

Schedule & Training

• First 45 days: Fully onsite for training
• Training Hours: 9:30 AM - 6:00 PM
• Post-Training Schedule: 12:00 PM - 9:00 PM
• Work Arrangement: Hybrid after training, based on adherence, quality, and attendance performance

Important: No time off is permitted during the first 6 weeks of employment.

Responsibilities

• Handle approximately 45-60 inbound calls per day
• Assist customers with mortgage servicing inquiries
• Answer questions regarding mortgage payments, escrow accounts, and insurance coverage
• Support borrowers, insurance agents, and financial institutions
• Research customer accounts and document interactions across multiple systems
• Provide accurate information while meeting quality and performance standards
• Resolve customer concerns professionally and efficiently
• Follow up via email when necessary
• Maintain a high level of customer service and professionalism throughout all interactions

Required Qualifications

• Minimum 1 year of recent customer service experience
  • Call center experience preferred
  • Front desk or administrative experience considered
  • Retail or food service experience alone is not sufficient
• Strong computer skills and ability to navigate Windows-based systems
• Typing speed of at least 35 WPM
• Excellent verbal and written communication skills
• Reliable internet connection for remote work requirements
• Reliable transportation
• Strong multitasking, problem-solving, and customer service skills

Preferred Qualifications

• 2+ years of call center experience
• Mortgage servicing experience
• Insurance industry experience
• Bilingual in Spanish

Why Apply?

• Entry-level opportunity with career growth potential
• Comprehensive paid training
• Hybrid work schedule after training
• Competitive pay with bilingual differential
• Professional and supportive team environment

Job Type & Location

This is a Contract position based out of Troy, MI.

The pay range for this position is $17.00 - $18.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Troy,MI.

This position is anticipated to close on Aug 25, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.