Senior Manager, Technology Operations - Marketplace Payments at Walmart in Sunnyvale, California

Job Title

This role will be a key member on the Marketplace Payments team leading adoption and scaling of key Seller Payments, financial programs and services.

Job Responsibilities

• Lead key programs supporting Marketplace Payments and Financial Services, ensuring strong execution and alignment to business priorities
• Drive Seller adoption and improve the Seller experience across payments and financial services offerings. Work closely with internal marketplace teams on cross-sell and driving an aligned cross functional seller adoption & marketing strategy
• Partner cross functionally with business, product and operations stakeholders to support the go to market launch and scaling of new financial products and services
• Lead customization of financial solutions according to the Seller and business needs at the same time optimize operational costs and risks
• Partner with enterprise and treasury teams on building appropriate risk frameworks, monetization strategies as well as prioritization of key products and services
• Ensure close collaboration with Account management, Seller Services, Marketing and Operations to drive acceptance of new financial products and services with Sellers.
• Drive seller engagements, collecting seller feedback and white glove vs systemic approaches to ensure we are serving the seller needs, experience improvements while driving program awareness.
• Build key measurements and a test/iterate philosophy to improve results. Use data and insights to track performance, identify opportunities, and drive continuous improvement
• Lead and develop a high-performing team

What You'll Bring

• Experience leading complex, cross-functional programs or initiatives
• Ability to drive adoption of products or services, ideally within payments, financial services, marketplace, or eCommerce
• Strong stakeholder management and influencing skills
• Analytical mindset with the ability to use data to inform decisions
• Experience leading and developing teams

Minimum Qualifications

• Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years' experience in project management, program management, program operations, or related area
• Option 2: 5 years' experience in project management, program management, program operations, or related area

Preferred Qualifications

• Master's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area
• Experience in payments, financial services, marketplace, or eCommerce environments
• Experience driving product or program adoption and scaling initiatives
• Strong understanding of seller/ customer ecosystems and financial programs
• Experience working cross-functionally to launch and scale new products or services
• Knowledge of accessibility best practices, including familiarity with WCAG standards and inclusive design principles