Bilingual Pharmacy Clerk

Job Description

Job Description

Do you strive to make a positive impact in your community? We live our mission to provide affordable medical, dental, and behavioral health care to Tippecanoe County!

Riggs Community health Center is a Federally Qualified Health Center (FQHC) and Patient-Centered Medical Home (PCMH) Certified non-profit organization. Riggs CHC helps under-served community members gain access to top-quality affordable health care. Team members at Riggs CHC work in an award winning, professional, and team-oriented work environment with access to competitive pay and benefits. Improving Health, Improving Lives!

Riggs team members enjoy predictable 40 hour work weeks with no nights or overtime, and only limited Saturdays. Riggs focuses on balance with a schedule you can plan your family life around. All full-time employees have access to affordable Medical, Dental, Vision, up to $700 HSA Employer Contributions, Short & Long Term Disability, Life Insurance, 401(k), 8 Paid Holidays, 3 Weeks PTO, Education Reimbursements, and more!

Riggs Community Health Center is seeking a friendly, organized, and detail-oriented Pharmacy Clerk to support the daily operations of our Pharmacy. This non-licensed position works at the front desk of the Pharmacy and provides excellent customer service while assisting patients, processing transactions, maintaining records, and supporting the Pharmacist and Pharmacy team.

Essential Duties & Responsibilities

• Greet and assist patients and customers in a professional and courteous manner.
• Answer phones, assist with general pharmacy questions, and direct calls to the appropriate personnel.
• Receive prescriptions and refill requests and ensure necessary information is provided to the Pharmacist.
• Assist patients with prescription status and pick-up while referring medication-related or clinical questions to the Pharmacist.
• Process pharmacy transactions, collect co-payments, and accurately handle cash and payments.
• Maintain accurate patient information, records, documentation, and pharmacy transactions.
• Maintain patient confidentiality and follow HIPAA and other applicable privacy requirements.
• Assist with pharmacy inventory, including stocking shelves, organizing supplies, and identifying low or outdated inventory.
• Assist with incoming deliveries, inventory counts, and pharmacy recordkeeping.
• Maintain a clean, organized, and welcoming front-desk and customer service area.
• Work collaboratively with the Pharmacist, Pharmacy staff, providers, and other Riggs CHC departments.
• Follow all established policies, procedures, and regulatory requirements.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Must be at least 18 years of age.
• Pharmacy Technician license is not required for this position.
• Strong communication, customer service, organizational, and multitasking skills.
• Ability to accurately handle cash, payments, and patient information.
• Basic computer skills and ability to learn pharmacy management software.
• Ability to maintain strict confidentiality and follow HIPAA requirements.
• Bilingual (Spanish), required.
• Previous healthcare, pharmacy, customer service, or administrative experience preferred.