Customer Service Specialist

Customer Service Specialist

Work Arrangement: Remote, Hybrid, or In Office

Location for In Office or Hybrid: Cedar Rapids, IA, Madison, WI, or Milwaukee, WI

Auxiant's Mission Statement and Core Values

Mission: An Independent TPA investing in People and Innovation to deliver expert-driven experiences with REAL Results.

Core Values: Independent Solutions REAL Results Respect Empowerment Agility Leadership

Be part of a growing and prospering company as a Customer Service Specialist. Auxiant is a third party administrator of self-funded employee benefit plans with offices in Cedar Rapids, IA, Madison and Milwaukee, WI. Auxiant is a fast-growing, progressive company offering an excellent wage and benefit package.

Job Summary:

• Handle incoming and outgoing phone calls from providers and members.
• Handle incoming live chats via the website from providers and members.
• Respond to emails via Auxiant secure email from providers.

Essential Functions:

• Answer provider phone, live chat, and secure email questions regarding claim status and benefits
• Assist with enrollee phone and live chat questions regarding claim status and benefits

Nonessential Functions:

• Other duties as assigned or appropriate

Education/Qualifications:

• Excellent phone skills/etiquette
• Proficient PC skills including e-mail, record keeping, routine database activity, word processing, spreadsheet, 10-key
• Qiclink experience
• Previous call center experience preferred
• Excellent verbal and written communication skills
• Proven experience in a professional office environment
• Proven customer service experience required
• Medical insurance background preferred
• High school diploma or equivalent and 1-2 years related experience.

Full benefits including: Medical, Dental, Vision, Flexible Spending, Gym Membership Reimbursement, Life Insurance, LTD, STD, 401K, 3 weeks vacation, 9 paid holidays, casual dress code and more