Senior Data & Analytics- Operation Lead

Key Responsibilities Own end-to-end Data & Analytics production operations and managed services. Manage SLA performance, 24x7 monitoring, incidents, escalations, RCA, and service recovery . Drive demand management, backlog prioritization, capacity planning, and cost optimization. Lead continuous improvement, automation, governance, monitoring, and technical debt reduction. Act as a senior point of contact for clients and provide executive-level service and risk updates. Support pre-sales activities , including solution design, estimation, staffing, proposals/SOWs, and client presentations. Provide architecture reviews and technical guidance across Data & Analytics projects. Lead and mentor global technical teams and coordinate with engineering, delivery, sales, and platform teams. Required Skills 10+ years of experience in Data, Analytics, Data Engineering, or Platform Operations. Strong experience in managed services / Day-2 operations with SLA ownership . Hands-on knowledge of: Azure Databricks Microsoft Fabric Snowflake Azure Data Factory (ADF) Power BI Python & SQL ETL/ELT CI/CD and automation Exposure to SAP SLT, SAP BODS, SAP BusinessObjects (BOBJ), and SAP Business Data Cloud is preferred. Experience with incident management, RCA, data quality, operational governance, and modernization. Strong pre-sales / solution consulting experience with proposals, estimates, SOWs, and client presentations. Excellent client-facing and executive communication skills. Experience leading distributed/global teams. Preferred Certifications: Databricks, Microsoft Fabric DP-600, SnowPro Core, ITIL 4. #J-18808-Ljbffr