Client Onboarding Specialist

Job Overview

We are seeking a client-focused Merchant Payments Implementation Consultant to manage the onboarding and implementation of merchant payment and invoicing solutions. This individual will guide clients through implementation, coordinate project timelines, and work closely with internal teams, external vendors, and client stakeholders to ensure successful delivery of payment solutions.

The ideal candidate has direct experience in merchant services, merchant acquiring, or payments implementation, along with strong client-facing and project coordination skills. This is a hands-on implementation role requiring someone who can confidently lead client discussions, manage competing priorities, and resolve issues throughout the onboarding process.

Key Responsibilities

• Manage end-to-end client onboarding and implementation of merchant payment solutions, including payment gateways, electronic invoicing platforms, ACH, and card payment services.
• Coordinate implementation timelines, milestones, deliverables, and stakeholder communications to ensure projects stay on track.
• Serve as a primary point of contact for clients throughout the onboarding and implementation process.
• Partner with internal technical teams, business stakeholders, and third-party vendors to facilitate payment product setup, integration, and enablement.
• Lead client calls, communicate project updates, identify potential roadblocks, and escalate issues when necessary.
• Translate technical payment concepts and implementation requirements into clear, actionable information for non-technical stakeholders.
• Monitor implementation progress, proactively address challenges, and ensure a positive client experience.
• Manage multiple client implementations simultaneously while maintaining strong organization, time management, and follow-through.

Required Qualifications

• Direct experience in merchant services, merchant acquiring, card processing, or payments implementation
• Hands-on experience onboarding clients or enabling payment products and services.
• Strong client-facing experience, including the ability to lead meetings, manage expectations, and communicate implementation progress.
• Demonstrated ability to coordinate multiple stakeholders, including clients, internal teams, and external vendors.
• Experience managing project timelines, implementation milestones, and competing priorities.
• Excellent written and verbal communication skills.
• Strong organizational skills, attention to detail, and dependable follow-through.
• Ability to explain payment processes and technical concepts to both technical and non-technical audiences.

Preferred Qualifications

• Experience implementing payment gateways, ACH solutions, card payment processing, electronic invoicing, or related merchant payment products.
• Familiarity with FIS and/or CyberSource payment solutions.
• Experience with merchant onboarding, payment enablement, client integrations, or payment platform implementations.
• Background supporting enterprise or mid-market merchants in high-volume client environments.
• Experience working with banks, payment processors, financial technology companies, or merchant services providers.

Ideal Candidate Profile

The ideal candidate is a strong client-facing implementation professional who understands merchant payments and has hands-on experience guiding clients through onboarding and payment product enablement. They are confident leading client calls, comfortable coordinating across multiple teams, proactive in resolving issues, and highly organized in managing project timelines.

Candidates with direct merchant onboarding and payment implementation experience are strongly preferred over candidates whose backgrounds are limited to back-office operations, technical development, or advisory work.

Target Candidate Backgrounds

Candidates with relevant experience may come from:

• Banking and merchant services organizations
• Payment networks and processing companies
• Merchant onboarding and implementation teams
• Payment gateway and card processing providers
• Teams supporting POS systems, electronic invoicing, ACH, and merchant payment integrations

Relevant organizations may include JPMorgan Chase, Bank of America, Citi, Visa, Mastercard, Global Payments, Worldpay, and companies within the FIS ecosystem.