Customer Service Specialist

Customer Service & Account Management Representative (Logistics)

Location: Hybrid- Gardena, CA

Direct Hire

About the Role

We are seeking a detail‑oriented Customer Service & Account Management Representative with experience supporting logistics, transportation, or supply chain operations. This role serves as a key point of contact for customer accounts, ensuring accurate order processing, timely communication, and coordination with internal logistics and operations teams.

The ideal candidate brings strong customer service skills, understands order flow and logistics documentation, and is comfortable managing multiple accounts in a fast‑paced environment.

Key Responsibilities

• Serve as primary point of contact for assigned customer accounts

• Enter, review, and maintain customer orders accurately in internal systems

• Process order changes, updates, and cancellations while ensuring data accuracy

• Respond to customer inquiries via phone and email in a timely and professional manner

• Coordinate with logistics, warehouse, and operations teams to support order fulfillment

• Track order status and proactively communicate delays, changes, or issues

• Prepare and review order‑related documentation (e.g., confirmations, shipping paperwork, BOLs, PODs)

• Maintain accurate customer records, notes, and documentation

• Support issue resolution related to orders, deliveries, or billing discrepancies

• Ensure a high level of customer satisfaction through consistent follow‑up and communication

Qualifications

• 1–3+ years of experience in customer service, account management, or administrative support

• Experience in logistics, transportation, supply chain, warehousing, or distribution preferred

• Strong order entry and data accuracy skills

• Comfortable managing multiple customer accounts simultaneously

• Excellent written and verbal communication skills

• Strong attention to detail and organizational skills

• Proficient with Microsoft Office (Word, Excel, Outlook); CRM or ERP experience a plus

• Ability to work independently and collaborate cross‑functionally

Compensation: $26 to $30 per hour

Benefit offerings: include medical, dental, vision, additional voluntary benefits, 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance