Account Manager

Job Description

Job Description

SUMMARY

The Account Manager is responsible for managing all account and project activity within assigned accounts and is the clients’ key contact for all day-to-day business.

ESSENTIAL RESPONSIBILITIES AND DUTIES include the following. Other duties may be assigned:

• Market and promote all of Henriksen/Butler's products and services
• Coordinate appropriate resources to establish, maintain, and enhance our position within assigned accounts
• Respond quickly and professionally to client’s needs while adhering to established procedures for conducting business within the cycle of service
• Develop a Business Plan based on anticipated business for all assigned accounts
• Initiate and maintain Account Profile for all key accounts
• Submit, on a monthly basis, 90 day forecasts, specific opportunities, and A&D and identified project activity on all accounts assigned
• On a regular basis, meet with Vice President to review the status of each account
• Provide team with detailed status reports from customer service on all account activity including all open orders, proposals, and projects
• Keep team informed of any problems or unresolved issues, changes in personnel, product standards, or competitive initiatives
• Attend all sales and team meetings
• Participate in all relevant training opportunities
• Submit all requested information in the time designated
• Other duties as assigned, duties are subject to change due to personal growth, organizational development, technological/industry advancements

DESIRED SKILLS & EXPERIENCE:

• 4-year degree, concentration in Sales or Design preferred
• 2-5 years of sales account management experience – furniture industry experience extremely helpful
• Valid driver’s license and personal vehicle required
• Strong written and verbal communication, interpersonal and customer-service skills
• Writing skills must be sufficient to compose and edit a variety of documents using correct spelling, grammar and punctuation with the ability to pay close attention to detail and proofread work carefully
• Strong Microsoft Office Suite with ability to learn and use new computer programs/applications
• Good organizational, time management, customer service and problem-solving skills
• Ability to work accurately to meet deadlines by adapting to changes in work environment, work assignments, and/or changes in priorities in a flexible way by working from your own initiative and/or following direction, policies, or procedures
• Use analytical and decision-making skills to offer options and resolve problems in a variety of contexts
• Ability to work effectively as part of a team ensuring efficiency of projects from start to finish
• Ability to read and understand floor plans and other related technical drawings
• Exercise flexibility, initiative, good judgment and discretion in handling confidential materials and matters as well as highly complex sales challenges

DISCLAIMER

This job description is not a comprehensive list of activities, duties or responsibilities. HB Workplaces reserves the right to modify job descriptions according to business necessity. Job descriptions should be reviewed at least annually for compliance and appropriateness.