Customer Service Representative

Job Posting: Starting at $20.00 per hour and can pay higher based on experience. The Customer Service Representative will assist customers with pre/post-sale questions and problem resolutions. Calls will be answered Monday through Friday 8:00 a.m. to 5:00 p.m. Responsibilities One Touch Resolutions: Ensure all customers are assisted in the fewest number of interactions with the overall goal being one‑touch. Satisfaction Survey: Work with managers to meet the satisfaction survey goal at or above group average. Phone Calls: Answer customer calls and assist with any scenario presented. Capture inbound sales when appropriate. Demonstrate excellent customer service skills in resolving customer complaints and questions. Practice and ensure compliance with company policies and procedures. Thoroughly understand the Customer Relations Manual. Maintain a professional and positive attitude. Additional Duties Handle a fast‑paced call center environment and multitask as required. Qualifications 2+ years of meaningful work experience preferred. Strong written and verbal communication skills to communicate across all levels. Ability to identify business‑critical issues quickly and navigate priorities based on last‑minute changes. Well organized, detail‑oriented with excellent time‑management skills. High level of integrity and professionalism. Proficiency with Microsoft Office 365 Suite, especially Teams and Outlook – a plus. Ability to adapt to a fast‑paced call center environment. Flexibility required with multitasking. Benefits Health, dental, vision, paid time off, life insurance, and a 401(k) with company match. Mental health coverage, gender‑affirming and family‑building benefits, paid parental leave. Associate discounts, community involvement opportunities and more. Pay Range Starting wage: $15.00–$23.80 per hour (estimated hourly). The role may be eligible for a bonus or incentive plan. Wage may be higher in certain locations based on local or state requirements. EEO Statement The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(A). Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. Equal Employment Opportunity and Reasonable Accommodation Information. #J-18808-Ljbffr Ferguson Enterprises, LLC