Air Export Agent

Air Export AgentDHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services.As an Air Export Agent you will be responsible for the movement of our customer's air export shipments. You will be the main point of contact for coordination between customer's shipment exports, customs brokers, and shipping carriers.Key Responsibilities:Completes coordination between all applicable parties for all air export shipments for our customers; ensures timely bookings with airline on customer behalfPrepares export documentation, including entry into Cargo Wise, in accordance to country requirements as well as the preparation of Certificate of Origin, Cargo Manifest, NAFTA Certificate, Airway Bill and any other documents required by the customerCompliant filing of AES (automated electronic system) export customsCommunicates regularly with customer in regards to customer's shipment status as well as continuous communication with overseas to meet delivery commitments; follow-up with airline to monitor and track departure and arrival information and updatesEnsures invoicing of rendered services is completed accurately and in a timeframe consistent with company policy.Ensure customer profiles are accurate and updatedMeet all KPI's assigned and audited by the Control TowerSkills / Requirements:Exceptional customer service skillsDetail oriented and strong follow-up skillsProficient with Microsoft office (Word, Excel, Outlook)Air freight industry experience preferredCargo Wise systems knowledge is a plusITAR experience or Foreign Military Sales (FMS) experience is a plusPay Range: $23.36 – 31.14/hr. (Based on Experience)Benefits (All Non-Union Employees):Compensation: Competitive base salary plus role dependent performance-based incentives.401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.Vision: Optional coverage for exams, frames, and contacts.Dental: Optional coverage for preventive, basic, and major services.Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.Why Join DHL Global Forwarding?At DHL Global Forwarding, we invest in our employees' growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.Be part of DHL Group, the world's leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers.Equal Opportunity EmployerDHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.Work AuthorizationApplicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.