Direct Sales Director

This position manages multiple direct sales teams to sell multi-line insurance products to prospective customers, primarily through inbound calls. This role bridges tactical execution and strategic direction, ensuring alignment between frontline operations and broader organizational goals. This role collaborates with directors and other business partners to implement initiatives, monitor performance trends, and resolve operational challenges. Essential Job Functions Focuses on sales production and sales representative efficiency. Ensures consistent communication and execution of sales strategies, compliance standards, product or process updates, and customer experience goals to assigned teams. Ensures production targets are met for both sales representatives and supervisors. Drives a culture of ownership, accountability, recognition, and continuous improvement through regular performance reviews, coaching sessions, and development planning. Coaches and develops supervisors to enhance clear communication, team leadership, and employee engagement. Participates in workforce planning, hiring, and succession planning efforts. Manages performance management and sets the appropriate thresholds. Analyzes performance data across teams to identify trends, opportunities, and risks through root cause analysis. Recommends and implements targeted action plans. Work with licensing to ensure proper coverage. Interprets and communicates procedural and regulatory changes to assigned staff. Ensures appropriate system access. Partners with directors to translate strategic objectives into actionable team-level plans and initiatives. Leads cross-functional projects and pilots aimed at improving sales processes, technology adoption, and customer satisfaction. Investigates and resolves escalated customer issues in a timely manner. Performs other duties as assigned. Physical Actions Job is performed in-person at a Farmers office or virtually at an approved alternative work location. The physical work environment is indoors and climate-controlled with adequate lighting and ventilation. Normal and customary distractions include background noise produced by office equipment and chatter among people, as well as interruptions. Frequently sits for prolonged periods of time, up to a full shift. Occasionally moves about the workplace including, navigating stairs, ramps, and level or uneven surfaces. Occasionally moves, pushes, pulls, lifts, carries, and/or places objects or materials weighing up to 25 pounds without assistance. Frequently uses shoulders, arms, hands, and fingers to manipulate equipment, tools, and objects necessary to perform job duties. Frequently performs fine motor tasks such as typing, mousing, or writing, up to a full shift. Rarely performs movements such as bending, stooping, crouching, kneeling, twisting, and reaching overhead or below the knees. Possesses clear vision, with or without correction, to visually read and verify information. Relies on depth perception and peripheral vision to navigate the work environment visually by identifying barriers, changes in terrain and locating objects. Possesses adequate hearing, with or without correction, to communicate with co-workers, respond promptly to auditory signals or alarms, and discern sounds essential for maintaining safety and productivity in the workplace. Jobs in this category require rare, if any, travel. Education Requirements High School Diploma or equivalent required. Property & Casualty insurance license required upon hire. Experience Requirements Minimum seven years of sales and call center experience required, preferably in direct sales. Minimum two years of people leadership experience required. Additional Qualification Demonstrates excellent judgment and decision making skills. Effective interpersonal skills. Ability to influence internal and/or external constituents. Seeks to acquire knowledge in area of specialty. Builds and manages effective teams. Instills commitment to organizational goals. Demonstrated problem solving skills. Possesses strong technical aptitude. Farmers offers a competitive salary commensurate with experience, qualifications and location. Bonus Opportunity (based on Company and Individual Performance) 401(k) Medical Vision Health Savings and Flexible Spending Accounts Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws. #J-18808-Ljbffr Farmers Group Inc.