Software Engineering Manager - SRC First Response

Software Engineering Manager

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Software Engineering Manager within PNC's SRC First Response organization, you will be based in Pittsburgh, PA, Cleveland, OH, Dallas, TX, Birmingham, AL, Phoenix, AZ or Denver, CO. Core responsibilities will include:

Production Reliability & Incident Leadership

• Owns first response engineering support for critical Retail Technology applications, including real time incident triage, stabilization, and service restoration.
• Leads and participates in Severity 1–3 incident calls, coordinating across SRC, CTB, infrastructure, and vendor teams to minimize customer and business impact.

Run the Bank (RTB) Operations

• Oversees day to day operational health of multiple regulated production systems, ensuring uptime, data integrity, and compliance with enterprise operational standards.
• Acts as an escalation point for recurring incidents, batch failures, automation breakdowns, and post patch validation issues.

Change & Release Governance

• Reviews, approves, and governs production changes (normal and expedited), including MTSA/TSA approvals and manual validation sign offs.
• Ensures changes meet documentation, validation, monitoring, and rollback requirements before production execution.

Security, Access & Compliance Oversight

• Approves and governs privileged access, non human ID access, CyberArk usage, and OIM entitlements for production and non production environments.
• Oversees remediation and tracking of privileged account non compliance, password rotation issues, and security control findings tied to owned mnemonics.

Operational Automation & Stability Improvements

• Drives improvements to operational runbooks, validation sequencing, and automation safeguards to reduce noise and prevent avoidable incidents.
• Introduces controls such as post patch validation delays, environment pre checks, and tighter execution guardrails for RTB workflows.

Cross Team Coordination & Decision Making

• Serves as a central coordination point between application teams, platform engineering, infrastructure, operations, and governance bodies.
• Provides clear go forward direction during outages, change disputes, and ownership questions to keep execution moving and reduce ambiguity.

People & Org Leadership

• Manages and supports engineers within SRC First Response, balancing immediate operational demands with longer term stability and process improvements.
• Participates in org planning, requisition ownership, hiring coordination, and leadership development conversations.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.