Automotive Service Manager

Automotive Store ManagerWe're a results-focused, performance-driven team that knows how to deliver. Every role here plays a key part in shaping an exceptional experience for our customers and for each other.We offer the kind of benefits you'd expect from a larger organization — plus a few that give us an edge over the competition. And the best part? You'll be joining a genuinely solid team that sets the standard for speed, accuracy, and service.Compensation & BenefitsCompetitive hourly rate + commission and overtime opportunitiesPaid vacation and holidaysMedical, dental, vision, life, and supplemental insurances401(k) with company matchEmployee discounts, referral bonuses and ASE reimbursementGenuine career growth — with progression into Store Manager or Multi-Unit leader, evidenced by hundreds of team member promotions.Automotive Store Manager:Lead & develop: recruit, hire, schedule, coach, and performance-manage a winning teamWin the day: set the game plan, drive KPIs, celebrate wins, course-correct fast Own the guest experience: model five-star service; jump in on estimates, approvals, and tough savesDrive sales: execute playbooks, price with confidence, ensure clear recommendations & follow-throughRun the P&L: payroll discipline, inventory accuracy, shrink control, budget adherenceProtect the house: OSHA/EHS compliance, cleanliness, equipment/vendor coordinationOperate with excellence: cash/POS controls, reporting, audits, and policy adherenceWhat Makes You a Great Fit2+ years store or service management in automotive (or high-volume retail with strong service & P&L ownership)Proven sales leadership: hits targets, builds pipeline, lifts average RO & close ratesPeople leader: hires well, coaches often, holds standards, retains talentOperational athlete: confident with KPIs, scheduling, inventory, and cash controlsCustomer-first communicator who builds trust with clear explanations and follow-throughValid driver's license; able to assist with shop flow (periodic lifting up to 70 lbs)Open availability, including weekends, to lead the store through our busiest guest-facing hoursNice-to-have: ASEs, multi-brand experience, turnaround wins, Spanish/English bilingual.What Success Looks Like (KPIs you'll own)Comp sales growth & gross profit dollarsLabor/parts margin health; average RO; alignment & warranty attachmentTechnician productivity & efficiency; clocking and MEAL/OT complianceInventory accuracy & shrink; safety & audit scoresTeam engagement, retention, and bench readinessAbout Big Brand Tire & ServiceFor more than 50 years, Big Brand Tire & Service has been a trusted name in tires and auto repair. With hundreds of locations across the country and a growing footprint, we're serious about two things: delivering world-class service to our customers and being an employer of choice by creating opportunities for our people to grow and build rewarding careers.Big Brand Tire & Service is an Equal Opportunity Employer. We celebrate diversity and are committed to a respectful, inclusive workplace American Tire Depot