Patient Care Coordinator - Admitting (ER) - Variable shifts

Job Title

Responsible for registration of patients to include patient interviews, obtaining and entering accurate demographic and insurance information, insurance verification, explanation of hospital policies, obtaining consents, and collection of any point of service or outstanding payments. Handles routine patient inquiries and problems. Is a detail oriented individual who can work in a high paced environment and has exceptional customer service skills.

Qualifications

Education:

High school diploma or GED preferred

Experience:

Minimum of one year customer service experience.

Knowledge/Skills/Abilities:

Requires critical thinking skills, decisive judgement and the ability to work with minimal supervision. Must be able to work in a stressful, high paced environment and can take the appropriate action.

Must be intermediate computer typing and literacy.

Reading and writing skills, organizing and filing, professional phone etiquette, and strong customer service skills.

Must have advanced knowledge of phone, computer, fax and copy machine skills.

In compliance with patient safety standards, must be able to effectively communicate in English; Bilingual abilities preferred.

Demonstrates organizational and communication/customer service skills.

Certifications/Licensure:

Current CPR/BLS certification by the American Heart Association (BLS for the Healthcare Provider) or ability to obtain within 6 months

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to walk, stand, sit, and talk or hear.

The employee is occasionally required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms.

The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

The employee must occasionally lift and/or move up to 25 pounds.

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Normal office environment. The noise level in the work environment is usually quiet to moderate while in the office.

Occasional travel to various health system locations.