Clinical Services Representative I

Department

Department RWJ - Surgery Colon Rectal

Overview

New Jersey’s academic health center, Rutgers Biomedical and Health Sciences ( RBHS ) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University–New Brunswick and collaborating university wide, RBHS includes eight schools, a behavioral health network, and five centers and institutes that focus on cancer treatment and research, neuroscience, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research.
Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers.
Our clinical and academic facilities are located throughout the state—at Rutgers University–New Brunswick, including Piscataway; and at locations in Newark, Scotch Plains, Somerset, Stratford, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, Newark’s University Hospital in Newark, and other affiliates.
Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives.

Posting Summary

Rutgers, The State University of New Jersey, is seeking a Clinical Services Representative I for the department of Surgery at the Robert Wood Johnson Medical School.
Performs a variety of billing and collection duties in support of clinic and/or business operations. Provides guidance to Clinic Services Representatives II at a variety of clinic sites, as needed. Functions as a senior staff member handling more complex issues and problems.
Among the key duties of this position are the following:

• Acts as the first point of contact with patients to resolve basic inquiries, involving insurance companies and third party companies relating to billing, insurance payments, payment arrangements, etc.
• Collects co-payments or self-pay balances from patients. Researches complex billing issues and consults with management for resolution in accordance with established guidelines.
• Verifies and updates patient demographic, insurance and other information by utilizing various database systems (e.g., PATCOM , WebMD, IDX , Navinet, etc.)
• Responsible for patient registration, check-out, and/or charge entry transactions.
• Monitors accuracy of billing records and assists in auditing of same, as required. Ensures that information provided to patients, co-workers, insurance companies, etc. is accurate and current.
• Provides coverage across clinic and administrative assignments, as required by business and operational needs.

FLSA Nonexempt

Grade 185

Salary Details

Minimum Salary 28.470

Mid Range Salary 28.970

Maximum Salary 29.840

Offer Information The final salary offer may be determined by several factors, including, but not limited to, the candidate’s qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university’s broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.

Benefits Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include:

• Medical, prescription drug, and dental coverage
• Paid vacation, holidays, and various leave programs
• Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
• Employee and dependent educational benefits (when applicable)
• Life insurance coverage
• Employee discount programs

Position Status Full Time

Working Hours Standard Hours 40.00

Daily Work Shift Work Arrangement This position requires a fully on-site work arrangement.

Union Description Teamsters 97

Payroll Designation PeopleSoft

Seniority Unit

Terms of Appointment Staff - 12 month

Position Pension Eligibility PERS

Qualifications Minimum Education and Experience

• Three (3) years of progressively responsible clerical experience required, of which at least one (1) year must have been in a business setting involving billing and collection or medical insurance activities.
• Prior experience accessing and retrieving information from a computer database required.

Required Knowledge, Skills, and Abilities

• ICD9 and CPT coding knowledge required.
• Demonstrated proficiency with billing and collection software required.
• Demonstrated quantitative orientation and strong background in financial transactions and record keeping required.
• Ability to understand and follow oral and written instructions required.
• Ability to work in a stressful environment while maintaining a professional demeanor and maintain a high-level of customer service orientation required.

Preferred Qualifications

• Prior experience in a physician’s office or medical setting preferred for clinic based assignments.
• Familiarity with medical terminology preferred.

Physical Demands and Work Environment

• Physical Demands: Standing, sitting, walking, talking and hearing. No special vision requirements. Lifting up to 25lbs.

Special Conditions

Posting Number 26ST2117

Posting Open Date

Special Instructions to Applicants

Regional Campus Rutgers Biomedical and Health Sciences (RBHS)

Home Location Campus Off Campus

City New Brunswick

State NJ

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Do you have at least three (3) years of progressively responsible clerical experience of which at least one (1) year must have been in a business setting involving billing and collection or medical insurance activities?
  • Yes
  • No

Required Documents

• Resume/CV

Optional Documents

• Cover Letter/Letter of Application

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non-Discrimination Statement at the following web address:

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non-Discrimination Statement at the following web address: Non-Discrimination-Statement .

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