Remote Care Coordinator

Managing a caseload of Medicaid, Medicare Advantage, and Dual Eligible Special Needs Plan members, the full-time Remote Care Coordinator will make outbound calls and texts, assess health needs, and coordinate services to help resolve barriers to care. Key responsibilities Manage a high volume of outbound communications with members, families, and healthcare partners Explain available programs and assist members in understanding how to utilize them effectively Assess members' needs and develop personalized care plans while coordinating necessary appointments and services Required qualifications At least two years of experience in care coordination, case management, or related fields Experience working with Medicaid or dual-eligible members Minimum one year of remote work experience with a dedicated home office Proficiency in motivational interviewing and documenting in care management systems Bilingual fluency in Spanish is preferred