Donor & Ministry Services Coordinator

Job Title Donor & Ministry Services Coordinator

Location

USA - Florida - Orlando - Wycliffe USA Headquarters

Job Description Summary

At Wycliffe Bible Translators, your work is more than just a job. As a Donor & Ministry Services Coordinator, you’ll be responsible for providing personalized care to donors, supporting staff with resource requests and responding to inquiries from those seeking information about Wycliffe and the work of Bible translation. You’ll serve on the frontlines of customer care, providing responsive support by phone and email while maintaining knowledge of Wycliffe’s programs and resources, donation records and processes, the website and supporting databases, and organizational messaging.

Your contributions will play a pivotal role in creating a warm and meaningful experience for donors and others who connect with Wycliffe. Through every interaction, you’ll communicate gratitude and care with warmth and professionalism, offer prayer when appropriate and share the mission and vision of Bible translation with enthusiasm. Working within the Communications department, you’ll help those we serve feel valued, supported and meaningfully connected to Wycliffe and the work of Bible translation.

You’ll partner with Communications leadership and other team members to:
- Support and enhance internal communication across departments, among staff and on behalf of executive leadership
- Serve donors, partners, colleagues and the public through shaping and safeguarding messaging, responding to inquiries and providing resources
- Align external messaging across Wycliffe Bible Translators for unified, cohesive and clear communication

Job Description

Overview of Team

The Communications team at Wycliffe Bible Translators works to ensure that internal and external communication efforts are clear, resonant and accurate, advancing not only the objectives of the organization’s various teams but also the mission of Bible translation as a whole. To this end, the Communications team partners with leaders across Wycliffe regarding messaging, strategy and information, ultimately serving under the leadership of the Chief of Staff and Strategy in the Offices of the President.

Responsibilities

You’ll make an impact as you:

• Faithfully and regularly pray for the ongoing work of Bible translation and for people from around the world to experience transformation.
• Act as an organizational representative presenting the global ministry of Wycliffe and encouraging interested individuals, organizations and churches to participate in the work of Bible translation.
• Serve both internal and external constituents with a warm, solution-oriented and caring approach by phone and email.
• Process donations and answer inquiries by phone in a shared communications workspace, while handling financial information in compliance with all applicable regulations and industry best practices.
• Create and manage donor records and track activity in the designated customer relationship management (CRM) system, Salesforce, with accuracy and attention to detail.
• Connect staff to the correct team or resource at Wycliffe using the provided tools and contact list.
• Work across various web-based applications and databases to synthesize information and serve constituents.
• Correctly identify during an active call a constituent’s needs, whether stated or unstated, and determine the appropriate action or best solution.
• Follow up with constituents as needed to clarify information or confirm resolution.
• Maintain the team’s knowledge base and stay up to date on organizational news and messaging.
• Share about Bible translation and the organization with confidence, enthusiasm and accuracy.
• Adhere to guidelines and restrictions related to providing personnel, project or partner information.
• Assist donors, staff and others with website inquiries and features, providing on-the-spot training and tips as needed.
• Monitor multiple email inboxes for messages from the public, donors, partners and staff, answering questions and connecting people with resources while following best practices and brand guidelines for written communications.
• Call and/or write to new donors to express sincere appreciation.
• Encourage and pray with constituents over the phone when appropriate.
• Provide annual giving statements, duplicate receipts and other documentation as requested.
• Creatively identify where improvements to procedures or services can be made.
• Participate in training and improvement opportunities, team devotional and prayer times, and corporate events.
• Perform other duties as assigned by the Customer Care Manager.
• Other Requirements:
  • Adjust work schedule as needed to accommodate meetings across time zones.
  • Ensure access to a strong, reliable internet and phone connection.
  • Be available to work occasional evenings to support high-volume giving seasons.

Minimum Skill Sets

The requirements listed below represent the knowledge, skills and/or abilities necessary to perform each duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions:

• Spiritual Bona Fide Occupational Qualification (BFOQ): Demonstrates desire and ability to support corporate biblical and religious goals and participate in regular work-related spiritual activities without reservation as evidenced by your active participation and willingness to pray with and for others; be a consistent witness for Jesus Christ, maintaining a courteous, Christ-like attitude in all verbal and written, internal and external professional communications.
• Humility: Works well within a team by demonstrating Christ-like maturity and humility that gives appropriate credit to others where it is due. Willing to take ownership of shortcomings and faults, admit and own mistakes, receive correction or exhortation and remain teachable with a willingness to learn and grow.
• Serving Others: Works well with people, focusing on solving conflict using biblical principles, listening well to others, using emotional intelligence and developing God-honoring relationships. Accepts feedback and responsibility for own actions and follows through on commitments. Promotes positive people skills and service focus among staff by establishing customer service standards, training staff, monitoring customer satisfaction and maintaining healthy working relationships.
• Customer Focus: Enthusiastic about providing high-quality customer service. Committed to high-quality work and prompt attention to the delivery of results.
• Communication: Exceptional verbal and written communication skills with the ability to articulate information clearly, listen closely, request clarification when needed and respond well to questions. Writes clearly and informatively and edits work for spelling and grammar, while adhering to Wycliffe’s brand and messaging guidelines.
• Problem Solving: Exceptional analytical and problem-solving skills, with accuracy and attention to detail. Demonstrates good judgment with strong decision-making skills.
• Adaptability: Adapts to changes in the work environment, including working with diverse individuals or groups. Modifies approach or methods to fit the situation. Remains flexible and composed when facing frequent change, delays or unexpected events.
• Information Management & Confidentiality: Uses appropriate procedures to collect, organize, retrieve, maintain, and disseminate information. Has good judgment about what information is important and what is not, the level of confidentiality, and what should be communicated, how, to whom and when. Handles confidential information responsibly to maintain the trust of internal and external customers. Maintains communications and information confidential as per applicable laws, ethical guidelines and instructions.
• Relationship Building: Effective at relationship-building with the ability to partner effectively with colleagues within and beyond the department, as well as with global staff. Works comfortably in both mono- or cross-cultural situations, winning cooperation through awareness and sensitivity to people's needs.
• Results-Driven: Able to work autonomously and make independent decisions. High-energy self-starter, driven to achieve results. Seizes opportunities to enhance organizational performance.
• Technical Skills:
  • Proficient in programs such as Google Suite Workspace (Mail, Calendar, Sheets, Docs, Drive, Slides, etc.) and video conferencing software such as Zoom.
  • Familiar with WordPress, Workday HCM and Salesforce CRM.

Education & Experience

• Associate’s degree plus 1- 3 years of experience; or an equivalent combination of education, training and/or experience.
• Experience in customer service, donor support, data coordination and/or a call center environment preferred.

Spiritual and Personal Commitments

As a religious organization and employer, Wycliffe is permitted to and does make employment decisions on the basis of religion, biblical standards and our religious beliefs. You’ll be asked to:

• Demonstrate a personal commitment to Jesus Christ, as evidenced by your personal testimony.
• Identify with and participate in a church and proactively seek to grow your faith in Christ.
• Establish and maintain a team of prayer partners who will support you in your season of ministry at Wycliffe (minimum 3-5 partners).
• Actively participate in corporate prayer and devotional times.
• Maintain an exemplary standard of biblical ethics, behavior and conduct within Wycliffe and in your public and private life outside of Wycliffe.
• Agree to abide by Wycliffe’s ethics, behavior and conduct standards at all times.
• Demonstrate Christ-like maturity in all interactions as displayed by good judgment based on biblical values and principles.
• Actively incorporate your faith in Christ, as well as Wycliffe’s beliefs and core values, in all aspects of your daily work.
• Guided by your faith in Christ, demonstrate these core competencies in daily work and interactions:
  • Faithful in following Christ . (See John 8:31-32, Prov. 3:5-6.) Follow Christ faithfully, allowing Scripture to guide decisions, and continually grow in relationship with God and His people.
  • Intentional in collaboration with humility. (See 1 Cor. 3:5-9, Col. 3:12.) Collaborate intentionally to accomplish work goals, demonstrating a commitment to cross-departmental, inter-organizational and cross-cultural teamwork.
  • Agile in learning. (See Prov. 1:5, Phil. 1:9-10.) Demonstrate a dedication to personal and professional growth within a culture that values continuous learning, individually and collectively.
  • Excellent in stewardship. (See 1 Cor. 4:2, 1 Peter. 4:10.) Participate in God’s work, stewarding His resources responsibly with urgency and excellence.
  • Proactive in discernment. (See John 5:17, 19; Matt. 6:33.) Seek to discern where and how God is at work. Align our efforts with His purposes.

Benefits

We offer a comprehensive benefits package including:

• Medical, dental, vision and life insurance options for employees and their eligible dependents.
• Health Savings Account (HSA) and Flexible Spending Account (FSA).
• 403b retirement savings account with matching.
• Paid time off with up to a max of 10 vacation days in the first year of employment (based on hours worked).
• Paid sick time off up to 8 hours per month (based on hours worked).
• 10+ paid holidays.
• Short-term disability pay.

We also offer regular spiritual development, worship, prayer, community gatherings and connection opportunities for all staff in all locations. Detailed information per position is available upon request

Compensation

The hiring pay range for this position is $17.84 - $19.88. The range for this position is based upon and considers Wycliffe's non-profit ministry environment. Actual pay rate may be higher based on various factors suck as qualifications, skills and experience, required training, licensure and/or certifications, budget, and allocation, if applicable.

About Wycliffe Bible Translators

For over 80 years Wycliffe Bible Translators, Inc. has been committed to ensuring that people “from every nation, tribe, people and language” (Revelation 7:9) have access to God’s Word in a language and format they can clearly understand. We believe that accurate, clear and natural translations of the Bible in accessible formats lead to people entering into life-transforming relationships with God.

Wycliffe is a catalyst in the global Bible translation movement, engaging with thousands of partners around the world to collaboratively carry out this work.

Wycliffe’s vision is that people from every language will understand the Bible and be transformed. Our mission is to serve with the global body of Christ to advance Bible translation so people can encounter God through His Word.

Wycliffe is a distinctly Christian community where you can flourish by using your God-given talents and abilities to serve and support the ministry of Bible translation. Your employment with Wycliffe is not merely a vocation; it is responding and making a commitment to actively participate in what He’s doing around the world. Your faith, prayers, skills and experiences are foundational as you contribute to and witness God’s Word impacting people around the world. This is a once-in-eternity opportunity!

We believe the Bible is the inspired Word of God and is completely trustworthy, speaking with supreme authority in all matters of belief and practice. Wycliffe’s beliefs and core values can be found here . An exemplary standard of ethics, behavior and conduct that reflects biblical principles is lived out by all staff. As active partners in fulfilling the Great Commission, Wycliffe staff embrace and adhere to these beliefs and values, which are essential to fulfilling Wycliffe’s Bible translation mission.

Prayer undergirds Bible translation and is foundational to Wycliffe’s work culture. Our work atmosphere provides numerous opportunities, individually and corporately, to actively live out your faith in Jesus Christ as you work heartily as to the Lord.

Come use your God-given gifts and contribute to what God is doing around the world through Bible translation!