Automotive Store Manager Store 219

Description

The Store Manager position is a salaried role. The Store Manager provides daily leadership to all positions within the store to include General Service Technicians Technicians Guest Care Specialists and Assistant Store Manager. Reporting to the District Manager the Store Manager is responsible for providing the day-to-day leadership to the store and teammates including selecting coaching and developing store teammates. This position supports Monros vision to be Americas leading auto and service tire service centers trusted by our guests as the best place in their neighborhoods for quality automotive service and tires by promoting products and services to guests.

BENEFITS

Performance based incentives

Paid vacation and holidaysfor Full-Time Teammates

Reimbursement for ASE Certifications

401keligibility immediately upon hire

Direct Deposit

Employee Discounts

Healthcare Vision and Dental for Full time teammates

Employee Access Perks

Career Advancement Opportunities

• Develop sales and technical teammates to produce a consistent 5-star Guest experience.
• Ensure sales goals are achieved by assisting in the development and implementation of sales plans thorough knowledge of services and products and the automotive industry.
• Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty.
• Support teammates in establishing and maintaining a productive sales environment by training and developing teammates on all shop operations and guest services.
• Provide direction and oversight to other technicians and assist where needed with services/repairs.
• Ensure the store is effectively staffed by managing the recruiting hiring training scheduling evaluating performance management and development of teammates.
• Ensure expense control through the management of payroll telephone usage store maintenance and repairs supplies utilities and other controllable expenses.
• Responsible for inventory management to include pulling tires and parts unloading and stocking inventory.
• Audit courtesy inspections performed by teammates.
• Ensure store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition.
• Schedule guest appointments and assign teammates according to their skill level for efficient and timely completion of vehicle services/repairs.
• Achieve Monros sales goals by properly informing and recommending tire and service products and sales promotions.
• Attend to all guest needs in areas of sales service complaints and adjustments.
• Build guest relationships to maximize customer satisfaction loyalty and retention.
• Assist teammates in conveying repair and service needs to guests.
• Understand and adhere to company policies and procedures Governmental standards including environmental codes and ASNI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures.
• Maintain technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules.
• Operate utilize and maintain all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines including but not limited to lifts welders brake lathes etc.
• Perform other duties as assigned and required.

• High School Diploma or equivalent.
• Demonstrated leadership experience in a retail/sales environment.
• Proven ability to manage drive and deliver financial results while controlling costs.
• Ability to influence and motivate a team to achieve set goals and objectives.
• Ability to problem solve manage inventory merchandising and customer service.
• Communications skills to effectively communicate with teammates and guests.
• Complete all Monro required training with the guidelines and timing provided.
• Must possess a current valid drivers license and have a satisfactory Motor Vehicle Report (MVR)

Required Experience:

Manager