Patient Access Service Representative I (PASER I)

Job Description

Job Description

Make a Difference From the Front DeskJob Title: Patient Access Service Representative I (PASER I)Location: Simpson General Hospital Medical ClinicAddress: 1827 Simpson Hwy 149, Suite C | Mendenhall | MS | 39114Reports To: Clinic DirectorSchedule: Monday - Friday (hours may vary)Employment Status: Full-TimeAre you a people person with a knack for organization and customer service? We're looking for a friendly, dependable, and detail-oriented individual to join our Rural Health Clinic team as a Patient Access Service Representative I (PASER I).As the first point of contact for our patients, you'll play an important role in creating a positive experience while helping keep our clinic running smoothly. From scheduling appointments and verifying insurance to assisting patients with check-in and answering phone calls, you'll be at the heart of patient care before they ever see a provider. What You'll DoWelcome patients, visitors, and callers with professionalism and courtesy.Schedule appointments and help manage provider schedules.Register patients and maintain accurate demographic and insurance information.Verify insurance eligibility and collect copays and patient balances.Assist patients with forms, MyChart access, and general clinic questions.Support clinic workflow by routing patient requests and communicating with clinical staff.Protect patient privacy and maintain HIPAA compliance. What We're Looking ForHigh School Diploma or GED required.Prior customer service, clerical, retail, banking, call center, medical office, or front-desk experience preferred.Basic computer literacy, including the ability to use a keyboard, mouse, email, web-based systems, and multiple screens.Ability to learn electronic health record (EHR) and practice management software, insurance eligibility portals, and patient portal tools.Strong verbal communication and telephone etiquette.Ability to communicate with patients calmly, respectfully, and professionally.Accurate data entry skills and attention to detail.Ability to maintain confidentiality and handle sensitive information in accordance with HIPAA requirements.Dependable, punctual, team-oriented, and willing to be cross-trained.Why Join Our Team?At Simpson General Hospital, you'll be part of a team dedicated to providing exceptional care to our community. We offer an opportunity to build healthcare experience, develop new skills, and make a meaningful impact on patients every day.If you enjoy helping people, staying organized, and working in a fast-paced healthcare environment, we'd love to hear from you. Apply today!