Customer Service Representative

Salary : $34,174.00 - $52,970.00 Annually
Location : 225 Newburyport Avenue, Altamonte Springs, FL
Job Type: Full Time
Job Number: 202600075
Department: Finance
Division: Revenue Collection
Opening Date: 07/07/2026
FLSA: Non-Exempt


Position Overview
This position serves as the primary point of contact for many residents and customers, ensuring a positive customer experience while accurately processing utility payments and other City revenues. By providing courteous service and maintaining accurate financial records, this role helps support the City's operations, protects the integrity of public funds, and builds trust with the community.

Position Functions

• Record initial and final meter reading data, initiate location and customer numbers for new services, meters and addresses and enter proper account information details.
• Generate work order for field completion for both the Utility Billing and Water Resources Divisions.
• Analyze customer concerns and complaints and provide reasonable resolution.
• Prepare corrected utility bills by manual calculation of the original billed charges. Calculate accurate adjustments to customer accounts to a limit of $500.00.
• Collect, balance and prepare for posting all cash receipts for both Munis and EnerGov, including, utility payments, State of Florida payments, permits, inspections, etc.
• Using a POS system, balance all receipts daily including Tyler Cashiering, EnerGov receipts and any electronic payments as requested. Payments must balance or research errors.
• Posting daily batches to include electronic payment files such as Paymentus, Paymode X, and Lockbox services, under the supervision of the supervisor. Process lien searches as needed.
• Perform additional duties as assigned. Be available for emergency call-outs.
• In the event of an emergency, all employees are considered essential and may be required to perform duties outside of their normal job description.
• Complete required trainings as specified within the City Comprehensive Emergency Management Plan.
• Assume unsupervised responsibility for closeouts, initials, and final of accounts.

Qualifications
MINIMUM QUALIFICATIONS:

• Customer Service Representative I: One (1) year experience with bookkeeping or accounting in a computerized environment with a minimum of six (6) months in customer service environment. High School Diploma or G.E.D.
• Customer Service Representative II: Same as Customer Service Representative I, however, three (3) years' experience with bookkeeping or accounting in a computerized environment with a minimum of one (1) year experience in utility customer service and/or billing.
• Customer Service Representative III: Same as Customer Service Representative II, however, five (5) years' experience with bookkeeping or accounting in a computerized environment with a minimum of three (3) years' experience in utility customer service and/or billing.
• Proficiency in the use of Microsoft Office Suite applications such as Word, Excel, and Outlook in addition to internet searches.
• Valid driver license. Must obtain Florida driver license within thirty (30) days of employment.

PREFERABLE QUALIFICATIONS:

• Experience with Tyler Technologies
• Willingness to adopt AI and emerging technologies.

Supplemental Information
Applicants will be required to complete a Disclosure & Authorization Regarding Background Investigation (includes credit check), a Confidentiality Agreement and a criminal background screening.
Driving history for the past three (3) years must reflect no violations of a driving related offense, or driving under the influence (DUI) which includes both drugs and alcohol, reckless driving, or hit and run involving an occupied vehicle or attended property, or an accumulation of traffic violations, plus three (3) points for each attendance at driving school (regardless of whether points were assessed against the license) where the penalty points do not exceed twelve (12).

Your Service Earns Our Support . We proudly offer additional benefits to our veterans at no cost to help you access and navigate VA benefits and more. Join a team that values you and your service!
The City of Altamonte Springs offers a comprehensive benefits package, including health employee coverage and basic life insurance at no cost to the employee. Employees may enroll in optional additional life package options, flex spending account, long term and short term disability coverage, dental and vision coverage, and a deferred compensation plan. There are pension plan options, depending on the position held. Employees also have access to an extensive wellness program, employee assistance program, and tuition reimbursement/education incentive program.


The City of Altamonte Springs is proud to partner with Vetavize, an AI-powered platform that helps veterans navigate the VA claims process faster, easier, and with expert support-because serving those who've served is more than a promise, it's our priority. This benefit is available at no cost to eligible employees

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01


Do you have at least a high school diploma or G.E.D.?

• Yes
• No

02


How many years of experience do you have performing bookkeeping or accounting duties in a computerized environment?

• Less than 1 year
• 1-2 years
• 3-4 years
• 5 years or more

03


How many years of experience do you have working in a customer service and/or utility billing environment?

• At least 6 months
• At least 1 year
• At least 3 years
• More than 3

04


Are you proficient in the use of Microsoft Office Suite applications such as Word, Excel, and Outlook in addition to internet searches?

• Yes
• No

05


Do you have a valid driver license? Must obtain State of Florida driver license within thirty (30) days of employment.

• Yes
• No

06


Do you have experience with Tyler Technology systems?

• Yes
• No

07


Do you have the willingness to adopt AI (Artificial Intelligence) and emerging technologies?

• Yes
• No

08


Are you able to perform the essential job duties and responsibilities as outlined in the job description?

• Yes
• No

09


Please take this opportunity to review your responses to the supplemental questions. Ensure that the qualifications stated above can be cross-referenced with the qualifications in your application. Experience should be relevant and within the last ten (10) years of work history.
Required Question