Manager, Business Process Transactions

Lead day-to-day contact center operations through a team of Associate Managers Provide direct leadership, coaching, and accountability to Associate Managers Drive a disciplined performance management operating rhythm Monitor and improve the customer experience Partner closely with internal and client stakeholders Ensure compliance with regulatory, client, contractual, and internal policies Collaborate with workforce management, quality, training, technology, and operations partners Identify and lead continuous improvement opportunities Requirements Bachelor's degree (Business, Technology, or related field preferred) 9+ years of contact center leadership experience 10+ years in a leadership role managing teams Experience in multi-channel support environments and contact center technologies Core Competencies Demonstrates extensive leadership in contact center operations, focusing on performance management, customer experience enhancement, and compliance with regulatory standards. Proven ability to drive continuous improvement and collaborate effectively with various stakeholders. Highest-signal resume keywords Contact Center Leadership Performance Management Customer Experience Improvement Regulatory Compliance Multi-Channel Support Experience ATS Optimization Keywords Hard Skills Leadership Performance Management Continuous Improvement Contact Center Technologies Team Management Soft Skills Coaching Accountability Collaboration Industry Keywords Contact Center Operations Stakeholder Management Regulatory Policies Client Management Tools & Technologies Workforce Management Quality Assurance Training Technologies #J-18808-Ljbffr Jobtailor