Service Technician II

Position Overview Service Technician II is responsible for ensuring the overall maintenance, functionality, and appearance of the community’s physical assets. This role requires a strong technical skillset, timely completion of service requests, and collaboration with team members to deliver a high‑quality resident experience. The position reports directly to the Operations Manager. Key Responsibilities Compliance and Professional Standards Conduct all work in alignment with company policies, procedures, and applicable laws, including Fair Housing, the Americans with Disabilities Act, the Fair Credit Reporting Act, and all other applicable laws. Maintain a professional, courteous, and helpful demeanor with residents, team members, and vendors. Property Maintenance and Repairs Inspect buildings and common areas to ensure cleanliness, safety, and visual appeal. Perform repairs and maintenance on HVAC units, mechanical and electrical equipment, plumbing fixtures, structural elements, and community grounds. Repair serviceable items such as appliances, plumbing, and electrical systems across B&H communities. Ensure unit turnovers are completed within five (5) working days unless otherwise directed by the Operations Manager. Work Order Execution and Task Coordination Complete assigned work orders promptly, requesting support and reporting any delays or issues. Provide daily updates on progress and coordinate tasks with operations staff and maintenance teams. Standard expectations include completion of work orders within 48 hours (excluding emergencies) and unit turns within seven working days, unless directed otherwise by the Operations Manager. Grounds and Site Management Maintain community grounds to ensure a clean, safe, and welcoming environment. Oversee the day‑to‑day maintenance of the assigned B&H portfolio. Provide assistance to other B&H assets as needed to drive broader company goals and operational success. Administrative and Reporting Duties Complete and submit required forms, reports, and documentation in an accurate and timely manner. Participate in other related responsibilities as assigned by the Service Manager. On-Call and Emergency Response Participate in the on‑call rotation to respond to after‑hours maintenance emergencies as needed. Education, Experience, and Skills Minimum of two (2) years of demonstrated success in apartment maintenance, construction, or a related field. EPA certification required for refrigerant handling, or willingness to obtain certification upon hire. HVAC certification, preferred. For positions that require travel between properties, a valid driver’s license and reliable transportation are required. Above‑average oral communication skills. Provide your own hand tools, including but not limited to power drills, impact drivers, and all non‑powered hand tools. Able to operate all necessary tools to perform the essential functions of the position. Experience in residential property maintenance is beneficial. Working knowledge of OSHA standards and other environmental safety standards. Must be self‑motivated, able to complete assigned tasks and can negotiate competitive pricing of supplies and contracted work. Able to multi‑task and prioritize work orders. Exhibit strong attention to detail. Able to perform at high levels in a fast‑paced work environment and successfully adapt to changing priorities and work demand. Able to think logically to troubleshoot, analyze situations, and make sound business decisions. Able to perform a variety of duties in all types of weather. Able to lift, push, and pull up to 75 pounds. Smartphone preferred for work purposes. What We Offer Maintain work‑life balance with a generous paid time‑off policy including up to 18 days of PTO per year, 12 full days and two half‑day holidays, a floating holiday, and your birthday. Veterans receive Veterans Day as a paid day off. 8 hours of Volunteer Paid Time Off (PTO) each year. Up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave. Monthly commission opportunities and additional quarterly bonuses based on site‑specific KPIs. Exclusive employee discounts at Birge & Held properties. Robust wellness program: up to $25 monthly gym membership reimbursement and access to certified health coaches. Competitive dental, vision, and comprehensive medical plans with online tools. 401(k) plan with competitive employer contributions. Automatic enrollment in company‑paid basic life insurance with optional supplemental coverage including long‑term disability, short‑term disability, and critical illness insurance. Monthly phone stipend of up to $50. Tuition reimbursement program and Talent Development support. Recognition as one of the Top Workplaces in the USA. Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. #J-18808-Ljbffr Birge & Held