Senior Enterprise Implementation Delivery Manager, Global Trade SaaS

Job Description

KYG TRADE™

AI-Native Global Trade & Tariff Management | Recognized in the 2025 Gartner® Market Guide

Senior Enterprise Implementation Delivery Manager, Global Trade SaaS

Full-Time | Irvine, CA | Chennai, India | Remote

About KYG Trade™

KYG Trade™ is an AI-native, enterprise-grade Global Trade and Tariff Management (GTM²) platform that turns trade compliance complexity into clarity. Recognized in the 2025 Gartner® Market Guide for Global Trade Management (GTM), KYG Trade™ delivers expert-trained AI across import and export compliance, tariff optimization, forced labor (UFLPA), FTA qualification, restricted party screening, and supply chain traceability — all on a single platform. KYG Trade™ integrates with enterprise ecosystems including SAP ECC, SAP S/4HANA, SAP GTS, Oracle ERP, Oracle GTM, PTC Windchill, Bamboo Rose, E2Open/WiseTech Global, and other leading ERP, PLM, TMS, and risk systems, enabling customers to deploy trade controls and workflow automation in complex global environments.

The Role

The Senior Enterprise Implementation Delivery Manager will lead customer-facing and internal initiatives that support the successful deployment and continuous improvement of KYG Trade™ solutions. This role combines project delivery and management, enterprise systems integration, and business process transformation expertise to manage cross-functional implementations in complex regulatory compliance environments. The ideal candidate brings enterprise delivery experience, with industry leading global trade management systems such as SAP E4H/GTS, Oracle GTM, or adjacent GTM platforms a plus.

What You’ll Do

• Lead end-to-end implementation projects for KYG Trade™ customers, from discovery and requirements definition through configuration, testing, go-live, and hyper care.

• Own project plans, timelines, milestones, RAID logs, status reporting, and stakeholder communications across cross-functional teams including Product, Engineering, AI, and trade leaders.

• Translate customer business requirements into executable workstreams spanning trade compliance, system integration, data readiness, workflow design, and change management.

• Manage integration-related activities involving SAP, Oracle, and other ERP, PLM/PDM, broker portals, and related upstream/downstream systems.

• Coordinate data mapping and validation for product master, shipment, classification, licensing, screening, origin, and tariff-related use cases.

• Partner with internal and customer subject matter experts to support deployment of import/export controls, tariff and origin determinations, restricted party screening, free trade agreements (FTA), HS and export classification, and post-entry audit-ready recordkeeping workflows.

• Drive implementation governance by facilitating project meetings, documenting decisions and actions, escalating risks early, and maintaining alignment on scope, success criteria, and resourcing.

• Support user acceptance testing, training, SOP development, and operational handoff to ensure stable post-go-live execution.

• Contribute to repeatable implementation playbooks, templates, and delivery best practices that improve deployment quality, speed, and customer outcomes.

What We’re Looking For

• 5+ years of experience in project or program management, implementation delivery, or operations leadership within global trade, customs compliance, cross-border transportation, supply chain technology, or adjacent regulated industry enterprise software environments.

• Direct experience with SAP E4H/GTS and/or other GTM solutions, including deployment, process design, configuration support, integration coordination, or business process transformation.

• Strong working knowledge of customs and trade compliance regulations and operational processes, including classification, origin/FTA, restricted party screening, valuation, broker management, post-entry controls, or government filing workflows.

• Demonstrated success leading enterprise software or SaaS deployments involving multiple stakeholders, technical dependencies, data migration or mapping, and business process change.

• Ability to communicate effectively with customer stakeholders across trade compliance, supply chain, IT, operations, and executive leadership.

• Experience managing project artifacts and delivery processes including project plans, dependency tracking, status reporting, issue/risk management, and executive readouts.

• Comfort operating in fast-paced environments where product, process, and customer requirements evolve over time.

• Preferred: PMP, PgMP, PMI-ACP, Scrum/Agile, PRINCE2, Lean Six Sigma, Prosci change management, ITIL, SAP Activate or similar enterprise implementation certifications, customs broker license (LCB), Certified Customs Specialist (CCS), or related professional credentials.

• Plus: Experience in Big 4, top-tier consulting or systems integration firms such as Accenture, high-growth enterprise regulatory SaaS.

Why KYG Trade™

• Fast-growing, category-defining platform: Join a high-growth company delivering a modern, AI-native GTM solution to Fortune 2000 and larger global multinational enterprise customers operating at the crossroads of AI, tariffs, customs scrutiny, and supply chain disruption.

• High-impact delivery work: Lead implementations that directly improve customer compliance posture, operational efficiency, and audit readiness.

• Complex enterprise environment: Work across integrations with major enterprise systems and trade processes that matter to global importers and exporters.

• Cross-functional influence: Partner closely with Product, Engineering, Implementation, and Customer Success to shape delivery excellence and customer outcomes.

• Remote-first culture: Join a distributed team with strong domain expertise, practical collaboration, and opportunities to grow with the business.

Compensation & Metrics

• Compensation: Competitive base salary, bonus eligibility, and equity participation aligned to experience and impact.

• Success metrics: On-time and on-scope project delivery, stakeholder satisfaction, adoption and stabilization after go-live, and quality of implementation handoffs.

• Delivery expectations: Strong project governance, proactive risk management, clear communication, and disciplined follow-through across internal and external teams.

• Business impact: Help customers accelerate time-to-value while establishing scalable, compliant operating models on KYG Trade™.

Hiring Process

• Intro call (15–30 min): Conversation focused on background, role fit, and interest in KYG Trade™. KYG does not use AI to screen Customer Success candidates.

• Hiring manager interview (45–60 min): Deep dive into project delivery experience, GTM platform knowledge, and trade compliance operations expertise.

• Cross-functional interviews: Discussions with team members from Product, Implementation, Customer Success, or leadership focused on collaboration, problem-solving, and execution style.

• References + offer: We aim to move efficiently once there is mutual alignment and provide clear communication throughout the process.

If you combine enterprise implementation and delivery discipline, and a builder’s mindset for SaaS delivery in regulated environments, we’d love to hear from you.

Contact: View email address on ziprecruiter.com