Systems Administrator

Systems AdministratorAt CalPrivate Bank, technology is foundational to how we operate, protect our organization, and deliver a premier banking experience to our clients. As our technology environment continues to evolve, we are looking for a Systems Administrator with a strong background in IT support and infrastructure operations who can help ensure our systems remain secure, reliable, responsive, and positioned to support the continued growth of the Bank.This is an ideal opportunity for a hands-on technology professional with deep experience across both on-premises and cloud environments. The Systems Administrator will support the day-to-day administration of our enterprise infrastructure while also contributing to technology upgrades, security initiatives, standardization, and longer-term improvements.The successful candidate will bring strong technical expertise in Active Directory, VMware, Microsoft Entra ID, Microsoft Intune, DHCP, DNS, Windows Server, and enterprise backup solutions, along with solid general networking skills and working knowledge of identity and access management (IAM), privileged access management (PAM), mobile device management, and endpoint security.Because technology support at CalPrivate is ultimately about supporting people, we are also looking for someone who is approachable, responsive, solutions-oriented, and comfortable working directly with both our internal teams and external clientele.What You'll DoSupport and administer enterprise infrastructure systems, including Windows Server, Active Directory, VMware, Microsoft Entra ID, Microsoft Intune, and related technologies.Maintain the health, availability, security, and performance of on-premises and cloud-based infrastructure.Manage and troubleshoot DNS, DHCP, Group Policy, user authentication, directory services, and related infrastructure components.Perform routine systems administration, configuration, upgrades, patching, and maintenance.Monitor system performance and availability and take proactive steps to identify potential issues before they result in outages or disruption.Assist with infrastructure capacity planning, lifecycle management, standardization, and technology improvements.Administer and support Active Directory and Microsoft Entra ID environments, including user and device authentication and access-related services.Support identity and access management (IAM) and privileged access management (PAM) technologies and processes.Assist with user provisioning, access changes, authentication issues, and account-related troubleshooting.Administer and support Microsoft Intune and other mobile device and endpoint management platforms.Assist with the implementation, administration, and ongoing maintenance of endpoint security tools, configurations, and policies.Partner with information security resources to help ensure systems and devices are configured in accordance with Bank security standards.Support and optimize network connectivity across the Bank's technology environment.Provide troubleshooting support related to routing, switching, VPN connectivity, and general LAN/WAN issues.Diagnose and resolve network, authentication, connectivity, and device-related problems.Work with internal resources and third-party providers to escalate and resolve more complex network or telecommunications issues.Assist with network-related changes, installations, upgrades, and technology projects.Troubleshoot escalated infrastructure, authentication, connectivity, application, and device issues.Serve as an escalation resource for complex technical problems that require deeper systems or infrastructure expertise.Participate in incident response, root-cause analysis, problem resolution, and remediation activities.Approach technical support with a service mindset, recognizing the impact technology has on an employee's ability to serve our clients.Communicate technical issues and resolutions clearly to both technical and non-technical audiences.Perform scheduled and as-needed Windows Server patching and system maintenance.Assist with vulnerability remediation, security configuration changes, and infrastructure hardening.Support endpoint security technologies and security-related infrastructure initiatives.Participate in technology and cybersecurity incident response when needed.Monitor systems for performance, availability, and security concerns and escalate issues appropriately.Follow established change management, information security, and technology risk management practices.Develop and maintain accurate documentation of systems, procedures, standards, configurations, and technology changes.Document troubleshooting procedures and recurring technical issues to improve consistency and knowledge sharing.Partner with internal teams, technology leadership, and third-party vendors to support projects, upgrades, implementations, and technology improvements.Participate in testing and deployment of new infrastructure technologies.Contribute to infrastructure planning, architecture discussions, standardization, and development of technology best practices.Identify opportunities to automate, simplify, strengthen, or improve existing technology processes and environments.AML/CFT/Compliance ResponsibilitiesThis position includes direct or indirect interaction with customers and other employees and therefore includes responsibilities relating to BSA/AML. The employee will have opportunity to examine and view information and documents produced by other employees of the Bank relating to BSA and therefore has the obligation to report suspicious activity to the BSA Officer as appropriate. The employee is responsible for understanding and following the Bank's BSA/AML policies including elevating suspicious activity to the BSA Officer. Additionally, the employee is required to understand and follow the Bank's compliance program BSA/AML policies including elevating suspicious activity to the BSA Officer. Additionally, the employee is required to understand and follow the Bank's compliance program.What Success Looks LikeSuccess in this role goes beyond resolving tickets or keeping servers online. The Systems Administrator develops a strong understanding of our environment, anticipates potential problems, and takes ownership of seeing issues through to resolution.Our systems are stable and secure. Backups are reliable and tested. Access is appropriately managed. Infrastructure is maintained proactively. Documentation is current and useful. Employees receive knowledgeable and responsive support, and technology improvements are implemented thoughtfully with consideration for security, business continuity, and the user experience.The Systems Administrator becomes a trusted technology partner, someone our teams can rely on to solve problems, communicate clearly, and continuously strengthen the technology foundation supporting the Bank.Who You AreExperience & ExpertiseSeveral years of progressive systems administration, infrastructure, or enterprise IT support experience, preferably within banking, financial services, or another highly regulated environment.Strong hands-on experience administering Microsoft Windows Server and Active Directory environments.Strong experience with VMware virtualization technologies.Experience administering Microsoft Entra ID and Microsoft Intune.Strong working knowledge of DNS, DHCP, Group Policy, authentication, and directory services.Experience managing enterprise backup and recovery solutions across on-premises and/or cloud environments.Solid understanding of general networking concepts, including TCP/IP, routing, switching, VPNs, LAN/WAN connectivity, and network troubleshooting.Working knowledge of identity and access management (IAM) and privileged access management (PAM) principles and technologies.Experience supporting mobile device management and endpoint management platforms.Working knowledge of endpoint protection, security controls, vulnerability remediation, and infrastructure security best practices.Experience with systems monitoring, patch management, incident response, troubleshooting, and root-cause analysis.Ability to document systems and procedures clearly and maintain accurate technical records.Strong analytical and problem-solving skills with the ability to work independently while knowing when to collaborate or escalate.Ability to communicate effectively and professionally with employees, clients, vendors, and technology partners with varying levels of technical knowledge.A service-oriented approach and commitment to responsive, thoughtful support.Ability to effectively manage multiple complex matters simultaneously.Strong analytical, problem-solving, and decision-making capabilities.Mindset & ValuesYou lead with accountability, integrity, and consistency.You thrive in a collaborative environment where transparency and follow-through matter.You model professionalism, calm under pressure, and a solutions-oriented mindset.You embrace data-driven decision-making while maintaining a client-first perspective.You embody CalPrivate's culture, heart for client, excellence in service, and deep commitment to the Bank and its people.Physical DemandsMay require some travel in order to support clients, internal teams and business needs Ability to sit or stand for extended periods of time.