Operations Manager, Marketing and Communications

Principal Responsibilities:

About the Role


JCC Association of North America is seeking a Marketing and Communications Operations Manager to bring clarity, structure, and momentum to a fast-moving, high-impact marketing and communications team.


This role is the operational backbone of the department. It sits at the intersection of people, systems, and production , ensuring that creative, communications, and leadership work moves forward smoothly, efficiently, and on time.


This is not a creative role. It is, however, a role that makes creative and strategic work possible.


If you thrive on organizing complexity, translating needs into plans, spotting bottlenecks before they become crises, and helping teams do their best work without burning out, this role may be a strong fit.

What You'll Do

Information, Asset, and Materials Management

• Maintain accurate, accessible systems for managing marketing and communications assets, documents, production files, and reference materials.
• Oversee asset trafficking from intake through production, approval, distribution, and archiving.
• Ensure materials are version-controlled, clearly labeled, and easily retrievable across the team and organization.

Cross-Department Coordination and Liaison

• Serve as a primary coordination point between Marketing and Communications and other JCC Association departments, individual staff members, and external consultants.
• Schedule and manage project-related meetings, ensuring clarity around scope, timelines, dependencies, and deliverables.
• Translate departmental requests into realistic production timelines and sequencing for the Marketing and Communications team.

Workflow Oversight and Capacity Forecasting

• Track active and upcoming requests to assess team workload, bottlenecks, and competing priorities.
• After onboarding and immersion in team workflows, proactively flag when volume or complexity indicates the need for additional resources, adjusted timelines, or scope recalibration.
• Support the CMO in setting and maintaining realistic expectations across the organization regarding turnaround times and production capacity.

Vendor Research, Management, and Payments

• Research, compare, and recommend external production vendors, including designers, printers, fabricators, freelancers, and other creative or technical partners.
• Manage vendor onboarding and setup in the Stampli payment system.
• Ensure invoices are submitted correctly, approved in a timely manner, and paid according to organizational processes.
• Track vendor deliverables against scope, timelines, and budget.

Systems and Process Support

• Support the Marketing and Communications team's transition to Monday.com as the primary project and workflow management platform.
• Help establish, document, and reinforce consistent intake, tracking, and accountability practices within the team.
• Contribute to the continuous improvement of internal systems, templates, and operating norms.

Accountability and Collaboration

• Reinforce shared accountability between Marketing and Communications and partner departments.
• Support clear communication around roles, responsibilities, and decision points.
• Help foster a collaborative, respectful working culture grounded in clarity rather than urgency or reactivity.

Salary and Benefits

Salary Range: $65,000-$75,000*


JCC Association offers a competitive benefits package, including:

• Medical and dental insurance
• Eight paid legal holidays and up to 13 paid Jewish holidays (with early office closures on select eves)
• Paid vacation
• Sick, family, medical, jury duty, and bereavement leave
• Flexible benefit plan
• Pre-tax salary deductions for transit
• Short- and long-term disability
• Life and accidental death and dismemberment insurance
• Retirement plan

*Salary commensurate with experience.

Additional Information

This full-time position is based in our NYC headquarters. The current in-office schedule is Tuesday through Thursday, with additional in-office days as required. Candidates should expect in-office attendance to increase as organizational needs evolve.

Minimum Qualifications:

Who We're Looking For


Bachelor's degree with 6+ years of experience in marketing operations, communications coordination, project management, development operations, or a related role.

• Demonstrated strength in information management, workflow coordination, and multi-stakeholder communication . Candidates should be able to cite specific examples of managing complex workflows.
• Highly organized and detail-oriented, with the ability to manage multiple concurrent projects without losing accuracy or follow-through.
• Strong verbal and written communication skills, especially when translating needs, timelines, and constraints across teams.
• Technologically fluent, with experience using project management platforms (Monday.com preferred), Microsoft Office, and financial or payment systems.
• Comfortable working independently while remaining closely aligned with team priorities and leadership direction.
• A natural collaborator and "people person": team-builder, problem solver, and calm presence in moments of tension.
• Past experience in a non-profit organization, production or design agency.
• Jewish knowledge is a bonus not a mandatory.

Salary:

$65,000 - $75,000


Agency Information:

About JCC Association of North America:

JCC Association of North America leads the JCC Movement, the most expansive and inclusive platform for Jewish life in the U.S. and Canada, which comprises nearly 150 Jewish Community Centers and Jewish Community Camps (JCCs). By virtue of its size and scope--serving more than 1.5 million people weekly, in person, and online--and with guidance and support from JCC Association, the JCC Movement dynamically influences efforts to create Jewish community, vibrant Jewish life, and intentional and measurable Jewish outcomes in local communities and across the continent. Learn more at JCCA.org or on LinkedIn, Facebook, and Instagram.

JCC Association is proud to be an equal opportunity employer, and we are committed to treating people with compassion and respect. All qualified applications will be considered for employment without regard to age, race, color, national origin, ancestry, religion, sex, sexual orientation, gender identity or expression, marital status, pregnancy, disability, mental disorder, familial status, veteran status, genetic information, or any other protected characteristic as established by law.