Business Analyst

Business Analyst – Quote-to-Cash

Columbus, Ohio (Onsite)

About the Opportunity

A global manufacturing organization is seeking a Business Analyst – Quote-to-Cash to partner closely with commercial teams and support the full customer lifecycle—from quoting through billing and trade compliance.

This role sits at the intersection of Salesforce (CRM) and SAP (ERP) , acting as a key bridge between business stakeholders and IT delivery teams. You’ll play a critical role in both day-to-day operations and a major upcoming SAP S/4HANA transformation .

This is a high-impact opportunity within a company investing in digital transformation, customer experience, and global process standardization .

Key Responsibilities:

The responsibilities of the position include, but are not limited to, the following:

• Act as the primary IT partner for Sales, Customer Service, and Commercial Operations.
• Translate commercial strategy into executable IT demand, roadmaps, and backlogs.
• Facilitate workshops to align on process improvements, standardization, and system enhancements.
• Elicit and document business requirements across the quote-to-cash lifecycle.
• Translate requirements into clear functional specifications and user stories for Salesforce and SAP teams.
• Partner with architects and technical leads to define integration and data flows across CRM, ERP, and downstream systems.
• Functional Ownership – Salesforce & SAP SD
• Provide functional leadership across:
• Salesforce.com: accounts, opportunities, quoting/CPQ concepts, workflows, reporting
• SAP SD: order management, deliveries, billing, returns
• Pricing: pricing conditions, discounting, agreements, margin visibility
• Global Trade: compliance, export controls, cross-border requirements
• Coordinate closely with Finance, Supply Chain, and master data teams.
• Support ECC-based quote-to-cash processes while contributing to S/4HANA transformation activities, including process redesign, testing, and cutover readiness.
• Lead UAT efforts and support hypercare post-deployment.
• Partner with third-party providers for delivery, incident resolution, and continuous improvement.
• Ensure requirements clarity, delivery quality, and alignment with service expectations.

Qualifications:

• Bachelor’s degree in Information Technology, Business, or related field
• Experience supporting Salesforce.com and SAP SD in ECC and/or S/4HANA landscapes.
• Experience with pricing and global trade processes.
• Participation in multiple end-to-end SAP and/or Salesforce projects.
• Experience working with MSPs, offshore teams, and global stakeholders.
• Strong ability to translate business requirements & business processes into technical deliverables and influence without authority.

Confidential Company is an Equal Opportunity Employer . We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.