Restoration Project Coordinator

Job Description

Job Description

When disaster strikes, someone has to help take control and lead the project to completion.

That someone is you!

Restoration Project Coordinator

Insurcomm Restoration In‑Person | Office‑Based Full‑Time Portsmouth, NH (HQ)

About Us Insurcomm Restoration delivers complete restoration, reconstruction, and emergency response you can rely on when everything needs to go right. For more than 30 years, we have helped property owners, facility teams, and communities recover from fire, water, mold, storms, and environmental hazards. As part of Fortify Companies, we are part of something bigger. Fortify’s roots are in restoration—helping families and businesses recover when disaster strikes. But we’re building something beyond recovery: a platform that aligns insurance carriers, property owners, and service providers across prevention, response, restoration, and rebuild. We believe helping people rebuild after a loss is only half the job. Through our family of companies, we deliver coordinated care from prevention to restoration across 210+ markets nationwide, backed by Summit Partners. Our teams, technology, and local expertise come together so property owners and insurers get fewer losses, faster recoveries, and someone they can trust.

Our Brand Values Safety first, always: We hold ourselves to the highest standard to protect our team, clients, and communities Showing up with a service heart: We help people move forward with empathy, respect, and unwavering commitment Bringing the energy: We show up with urgency and a get‑it‑done mindset, owning every outcome Predictability in the unpredictable: With standardized systems, we deliver consistency every time Driving success together: By supporting one another, we strengthen relationships and drive results

About the Job As a Restoration Project Coordinator, you play a critical administrative and operational role supporting restoration projects from start to finish. Working in‑person from our Portsmouth, NH headquarters, you provide the structure, organization, and communication that allows Project Managers and field teams to perform at their best. This role is the backbone of the mitigation operation—coordinating schedules, maintaining accurate documentation, supporting financial and reporting processes, and ensuring clear, timely communication between internal teams, clients, vendors, and insurance partners. A key part of this role includes partnering closely with Project Managers to schedule mitigation crews on jobs daily, ensuring the right resources are in the right place at the right time. Your ability to take control behind the scenes ensures projects move forward efficiently and predictably during chaotic situations.

What You’ll Do Coordinate clerical, administrative, and accounting functions for mitigation and rebuild projects Support Project Managers and Operations leadership with daily project coordination Work directly with Project Managers to schedule mitigation crews on jobs daily, adjusting for priorities, job scope, and changing field conditions Maintain accurate job files, notes, and documentation within PSA (our job management software) Track mitigation and rebuild project schedules, appointments, inspections, material deliveries, subcontractor workflows, and overall project workflows from beginning to end Coordinate office schedules and communicate with customers regarding arrivals, changes, or delays Assist with collections processes, including deductibles, progress payments, and final payments when needed Coordinate and communicate with insurance companies, adjusters, agents, vendors, and clients throughout the project lifecycle Prepare, review, complete, and route project‑related forms, paperwork, purchase orders, and work orders Perform project tracking and reporting, including schedules, metrics, and operational reports using Power BI Provide quick, accurate responses to vendors, subcontractors, agents, and clients Support office staff, production management, and sales teams as needed Answer incoming calls, direct inquiries, and assist clients professionally and empathetically Demonstrate a positive and professional image of the company through written, verbal, and visual communication Apply all safety rules and regulations and help prevent work hazards Perform other administrative and coordination duties as assigned

Culture & Opportunity In‑person, team‑based role supporting emergency remediation operations Collaborative office environment closely aligned with Project Managers and field teams Clear opportunity for growth into senior coordination, operations, or project management roles Exposure to insurance‑driven mitigation and reconstruction workflows A values‑driven organization that prioritizes people, safety, and accountability

Ready to Join Us? If you thrive on organization, communication, and taking control when things are chaotic, we would love to hear from you. Join a team where your coordination skills play a direct role in helping people recover when it matters most.

Equal Opportunity Employer Insurcomm Restoration and Fortify Companies are equal opportunity employers committed to creating an inclusive environment for all employees. We celebrate diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. All qualified applicants will receive consideration for employment.

Requirements What You’ll Bring Required Excellent time‑management and organizational skills Strong written and verbal communication skills Ability to manage multiple priorities in a fast‑paced environment Professionalism, attention to detail, and reliability Ability to apply basic mathematical and accounting concepts Experience using job management systems; PSA experience strongly preferred Experience creating, maintaining, or working with reports and dashboards; Power BI experience required Reliable attendance and punctuality Preferred Knowledge of the restoration or construction industry Experience supporting Project Managers or Operations teams Experience coordinating insurance‑related workflows Associate’s degree required; Bachelor’s degree preferred Benefits What We Offer Compensation & Benefits Comprehensive health, dental, and vision coverage 401(k) with company match Generous PTO and paid holidays Training and development opportunities Growth potential within a PE‑backed, expanding organization