Hotel Front Desk Attendant

Job Description

Job Description

We are seeking a friendly, reliable, and customer-focused Front Desk Agent to join our hotel team. As the first point of contact for our guests, you will play a key role in creating a welcoming and positive experience from check-in to check-out. 3 pm-11 pm will vary on weekends. We are also looking for 7 am-3 pm on Saturday and Sunday.

$12.25 - $13 hourly

• Work with the housekeeping staff to ensure rooms are ready for new guests
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Handle customer complaints as necessary

• Well-versed in taking telephone calls and handling stressful situations
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• Must have graduated high school, received a GED or equivalent
• 1+ year of hotel industry experience or related job preferred
• Has previous experience or working knowledge of Microsoft Office and reservation management systems

Comfort Inn is a well-established brand within the hospitality industry, known for providing comfortable accommodations and reliable service. Working for a reputable company can enhance an employee's professional profile and job satisfaction. Must be willing to work weekends and holidays

Flexible scheduling may be required based on business needs.

Ability to stand for extended periods