Call Center Customer Service Representative

Description

We are currently seeking a Full-Time Hybrid Call Center Customer Service Representative to join our Parking Management team! The Customer Service Rep must live in the Chicagoland area due to training and the occasional in-office meeting. The individual hired will be responsible for taking incoming calls for our Parking Management Program. The selected candidate will become a key member of William Everett's Client Delivery Team and contribute to the parking management office's efforts to deliver outstanding customer service and resolve problemsThis position requires in-office training for two weeks. Additionally, in-office work is required for 2 days per month (1 day every other week).

Responsibilities:

• Conduct inbound and outbound service calls with customers within the required time period.

• Achieve daily performance metrics pertaining to the average number of calls handled per hour.

• Resolve issues to minimize escalation to higher support levels.

• Take action to resolve pending or open issues within a reasonable timeframe.

• Help to promote a positive team atmosphere.

• Meet daily processing goals and targets while paying close attention to detail.

• Use a computer to complete basic tasks, including starting and stopping software applications and opening, closing, and saving electronic files.

• Operate additional office equipment, including printers, copy machines, and fax machines

• Additional duties may be expected depending on availability and fluctuation in volumes

Requirements

• High School Diploma or equivalent

• Experience in providing customer service over the phone and dispute resolution.

• Intermediate computer skills

• Authorized to work in the US for any employer

• Must live in the Chicagoland area

• Must be able to pass a criminal background check

• Must be flexible to potential extended work hours

• Must be Authorized to work in the US for any employer

• Must live in the Chicagoland area

• Prolonged periods of sitting at a desk and working on a computer.

• Must be able to lift up to 10 pounds at times.