Client Services Advocate

Client Services Advocate

Grand Appliance is proud to be recognized as a Top Workplace for 2026! This recognition reflects our commitment to a supportive culture and putting our people first, as well as the immeasurable dedication of all our employees.

We are seeking a dedicated and customer-focused individual to join our team as a Client Services Advocate. As a vital member of our family-owned business, you will play a pivotal role in ensuring that our diverse customer base receives world-class service and assistance throughout their shopping experience. At Grand Appliance, we take pride in our commitment to not only meet but exceed our customers' expectations, ensuring their satisfaction for a lifetime.

Essential Functions

• Answer inbound telephone requests (or email as directed) for assisting with service, product knowledge, and other related inquiries from customers.
• Perform outbound calls (Vendors, Service Providers, Grand Appliance stores) as a follow-up to serve the customer needs.
• Maintain positive demeanor with internal/external customers and assist in resolving various issues or concerns, including prescreening and scheduling service calls.
• Research service history.
• Approve return authorizations, issue credits for damage and refunds for canceled orders.
• Complete all job assignments efficiently and effectively.
• Uphold the company's commitment to excellence in customer service and satisfaction, ensuring that every customer becomes a lifelong advocate for our brand.

Qualifications

• High school diploma or equivalent; some college coursework or a degree is a plus.
• Previous customer service experience, preferably in a retail environment.
• Exceptional problem-solving skills and a positive attitude.
• Strong interpersonal and communication skills with a genuine passion for helping customers.
• Detail-oriented and capable of multitasking in a fast-paced environment.
• Technologically proficient, including experience with POS systems.
• NetSuite experience preferred.
• Adept at working independently and as part of a team.
• Availability to work weekends, evenings, and holidays as needed.

About Us

Grand Appliance is a respected, family-owned appliance store committed to providing high-quality products and exceptional service. With a legacy spanning 94 years, we take pride in offering top-tier appliances to enhance our customers' homes. Serving markets in Illinois, Indiana, Iowa, and Wisconsin, we operate a network of 31 retail locations and maintain 5 strategically located warehouses. This extensive reach allows us to meet the diverse needs of our customers, delivering quality appliances efficiently and effectively.

Competitive Wages, Benefits, and Growth Opportunities

We understand that our employees are the backbone of our success, and we are committed to providing them with competitive wages and comprehensive benefits packages. We believe in investing in our team members, nurturing their talents, and offering opportunities for personal and professional growth within our company. When you join Grand Appliance and TV, you become part of a supportive and collaborative work environment that values your contributions and empowers you to reach your full potential.

Our Mission: Serving Customers for a Lifetime

At Grand Appliance and TV, our mission is clear and unwavering: we are dedicated to serving our customers for a lifetime. This commitment extends beyond providing exceptional appliances; it's about building lasting relationships based on trust, integrity, and outstanding service. We believe that our customers deserve nothing less than the best, and we strive to exceed their expectations at every turn.

Equal Opportunity Employer

Grand Appliance and TV is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.