IT - University of South Carolina - Network Engineer - Project Lead - Telephony Engineer

Security Comments :

Position Description :

Please ensure you attach the SC Cover Sheet (attached), a valid Right to Represent, and the candidate's resume with full legal first name, and last name. Posting attachments should be named as AttachmentName_PostingID_LastName_FirstName. Ex: Resume_1234_Last_First, RTR_1234_Last_First, Coversheet_1234_Last_First Withdrawn candidates will not be permitted to be replaced. If you would like to use a sub vendor, only 1 level deep, please submit the Sub Vendor usage form. The State of South Carolina is looking for (2) Network Engineer - Project Leads (Telephony Engineers) Why is this position open: New Positions - Increased workload during reorganization. This position will provide operational and advanced telephony administration. Max $$$: $$$$$/hour Will close to submissions on 8/31 at 5:00PM EST. Interview Process: 2 rounds, virtual Duration of the Contract: 6 months Possibility for Extension: Yes Work Location: Role is fully onsite Candidate location: Candidate MUST be a SC resident or willing to relocate to SC prior to starting the role at their own expense. Additional details: Candidates must be US Citizens or Legal Residents. DAILY DUTIES / RESPONSIBILITIES: Provide operational and advanced telephony administration. Respond to move, add, change, and disconnect requests for voice, voicemail, conference services, safety devices, telephone IVR, vectoring and call center requests, and unified communication services. Responsible for maintaining accu$$$ location information. Provide exceptional customer service and professional interaction to build and maintain operational credibility. Create detailed technical notes and documentation. Create knowledge base articles for internal and customer consumption. Use Division of Information Technology systems for tracking work performed and labor hours. Provide advanced technical support for projects and serve as lead for tasks required to maintain telephony network systems. Research, design, maintain, and implement improvements to enterprise telephony network. Includes advanced system and hardware configuration and installation of related equipment including media gateways, telephones, and safety devices. Develops and documents standards, processes, and configurations. Perform quality assurance testing. Works with vendors to provision new circuits and outage resolution. Analyze and evaluate vector routing, ARS routing tables and route patterns to ensure efficient operation. Diagnose and resolve related issues. Perform surveys of existing telephone systems and provide recommendations for the use of specific technologies to solve discrete problems. Provide technical input and recommendations for strategic direction of enterprise telephony services. Serve as primary point of escalation for technical work. Provide operational and engineer-level support for enterprise telephony network and unified communications. Respond to customer incident tickets and provide resolution. Coordinate multi-team efforts to resolve outages quickly. Perform advanced maintenance and repair to telephony and unified communications systems to ensure optimal performance and long-term efficiencies. Seek opportunities for automation to streamline operational processes, and work with Division of Information Technology Automation team to implement. Work collaboratively with team members, other groups, and vendors to increase service quality. Provide proactive support to improve the efficiency and resiliency of service and to decrease outage time. Monitor telephony and network systems to increase proactive problem resolution and ensure maximum uptime. Provide detailed documentation of existing systems and maintain documentation accuracy as enhancements are made, to include system diagrams. Adhere to all Division of Information Technology Incident Management and Change Management processes.