Consumer Sales Representative-Retail

Overview At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting‑edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact? Location & Compensation Work Location: 405 Stanley Ave., Estes Park, CO Type of Position: Full Time – 40 Hours per Week Hourly Rate: $19.23 with uncapped commission Hours: Monday – Friday 8:00 AM – 5:00 PM Sign‑On Bonus: $2,500 Position Description The Consumer Sales Representative‑Retail is a key contributor in TDS’s overall consumer strategy to grow, delight and retain our customers. Our motto is to grow revenue and achieve sales goals by providing exceptional customer service. The role handles customers that walk‑in to our Retail stores as well as inbound customer calls when no customers are in the office. This position is the primary point of contact for consumer customers inquiring about products and services. It takes ownership of thoroughly understanding the features and benefits of all the consumer products and services we offer and keeps current on all pricing, procedures, promotions, tools, and systems used to place orders, update billing, and maintain a record of customer contacts. Responsibilities Deliver Sales & Retention Results through providing exceptional customer service: exceed or meet monthly sales goals of strategic products such as Voice, High Speed Data, TV, Mobile, and Internet Content Product Offerings through face‑to‑face and over‑the‑phone interactions. Exceeds retention goals, using save techniques that involve negotiation & interpersonal communication skills to prevent customer churn. Ask lifestyle questions and promote services to fulfill customer needs. Also responsible for reselling customers on the benefits of having TDS service, protecting existing revenue. Moves/Adds/Changes/Disconnect Inquiries: Delight and retain existing customer base by consistently providing exceptional customer service on all billing inquiries, seasonal service requests, toll inquiries, and other miscellaneous inquiries. Consult with customers on these service calls to identify technology needs and offer TDS product solutions they may not currently have or that may offer better value. Cash Management Procedures: Follow cash management procedures to assure accuracy in all cash and payment handling from customer to deposit. Resolve construction related issues in specific markets by creating and completing triage tickets. Keep current with promotions, products and technology necessary to exceed or meet sales and retention goals. Maintain regular attendance and promptness for work. Handle retail office responsibilities such as restocking supplies, unlocking and locking office, maintaining office cleanliness, participating in community events, and coordinating use of space with other departments. Special Projects as assigned by supervisor. Required Qualifications 1+ years of experience in a sales or customer service role. 2+ years of computer experience (order applications, Microsoft Outlook, Word, or Excel). Must follow the TDS attendance guidelines to meet business needs. Other Qualifications 6+ months experience in a fast‑paced environment managing multiple tasks. 6+ months experience working with detailed data. Ability to meet or exceed sales goals. Demonstrate strong negotiation, selling and closing skills when reselling service to customers requesting to disconnect. Ability to handle a high volume of phone calls in a structured, contact‑center environment. Understanding of the telecommunication industry. Understanding of telecommunication products and services. Excellent interpersonal communication skills (verbal, written, listening). Problem‑solving skills (customer complaints, competitive issues). Successful completion of classroom training required. Demonstrated success in a competitive sales environment. Able to work overtime with advance notice. Ability to work shift with ending time of 8:00 p.m. CST and a potential Saturday rotation. Experience working with escalated customer issues and problem resolution both over the phone and face‑to‑face. Benefits Associates scheduled to work 20 or more hours per week have access to: Medical Coverage Dental Coverage Vision Coverage Life Insurance 401(k) Plan Generous Vacation & Paid Sick Leave Seven Paid National Holidays & One Floating Holiday Paid Parental Leave (6 weeks after 12 months of employment) Adoption & Surrogacy Assistance Employee Assistance & Wellness Programs Associates working 30 or more hours per week additionally have access to: Short‑Term & Long‑Term Disability TDS Service Discounts Education Assistance Paid Volunteer Time Equal Employment Opportunity At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law. Pay Transparency The listed pay range reflects the minimum and maximum base compensation for this position. The base pay rate offered is expected to be $19.23 per hour. In addition, certain positions may be eligible for additional forms of compensation, such as bonuses, commissions, or equity awards. Pay Range $17.66 /hr. – $26.48 /hr. #J-18808-Ljbffr